This position is located at the NorthEastern Consolidated Patient Accounts Center, Lebanon, PA.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to: Accounts receivable (collection) functions of the revenue program including third-party insurance reimbursements and other account receivables. Analysis on outstanding third-party receivables. Receives, processes, and responds to a variety of communications generated by third-party payers. Audits, analyzes and reviews information regarding the established third-party receivable to discuss the status of the account when inquiry is made on follow-up. Maintains and updates computerized records of debts to document collection efforts and identify trends for management. Maintains account receivable files. Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement. Handles conflict and problems in dealing with customers constructively and appropriately. Work Schedule: Full-Time, Monday-Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Have at least one (1) year of specialized experience equivalent to the next lower grade level (GS 4) in Federal Service that includes performing the following duties: Processes lower complexity claims such as outpatient claims requiring use of fee schedules.; Contacts insurance companies to expedite collection activities.; Updates computerized records of debts.; Uses regulations, directives and SOPs regarding revenue functions and debt management actions.; Handles conflict and problems with customers in a constructive and appropriate manner.; Provides consistent information to customers upon request.; Utilizes standard office software applications. -OR- SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): successful completion of 4 education above high school. -OR- COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): Equivalent combinations of successfully completed education (beyond 18 semester hours) and specialized experience, as described above, which meet the total experience requirements for this grade level. The education portion must include graduate courses directly related to the work of this position. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Accounting OperationsCommunicationsCustomer ServiceDecision MakingManages and Organizes Information IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address North Eastern Consolidated Patient Accounts Center 1700 South Lincoln Avenue Lebanon, PA 17042 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]