About the Position: Serves as the United States Army Recruiting Command (USAREC) Battalion (BN) Information Technology (IT) Specialist providing customer service, technical assistance, and training to BN and subordinate organizations. Uses analytical techniques to test and analyze computer equipment malfunctions and software errors. Performs a variety of telecommunication control functions.

Duties

Manges information system (IT) accounts required for all personnel assigned to the organization. Connects user equipment to ensure peripheral equipment, operating systems and appropriate software is properly installed. Uses analytical techniques to analyze computer equipment malfunctions and software errors. Troubleshoots existing hardware and software systems to ensure workstations are in compliance with organizational procedures. Provides training to inform users of information and communication system operational requirements. Collaborate with senior information technology (IT) specialist to ensure program is in compliance with regulatory guidelines. Serves as assistant Telecommunications Control Officer to ensure accountability of mobile information technology (IT) communications devices. Provide written documentation (i.e., briefings or fact sheets) to inform users of system changes.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Must meet the requirements outlined in the Department of Defense Directive 8140.01, Cyberspace Workforce Management, August 11, 2015, and DoD Publication 8570.01-M, Information Assurance Workforce Improvement Program.
• TDY required: 35%

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience: One year of specialized experience which includes: 1)providing customer support and technical assistance in a variety of Information Technology equipment to include hardware, software and telecommunications systems. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07). The Specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others; (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation; (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; and (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. OR Education: To qualify based on your education, you must possess a Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR directly related to this position and demonstrates the knowledge, skills, and abilities necessary to perform the work of the position, such as Information Technology. (NOTE: You MUST attach a copy of your transcripts for verification). You will be evaluated on the basis of your level of competency in the following areas: ComplianceInformation AssuranceInformation Technology Customer SupportOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address BR-W1A4AA US ARMY ACCESSIONS COMMAND DO NOT MAIL Fort Knox, KY 40121 US
• Name: Army Applicant Help Desk
• Email: [email protected]