The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to veterans and their dependents and for providing outreach services to stakeholders.

Duties

Plans, organizes, coordinates, directs, and controls the work of the division. Revises and develops work methods to support division priorities. Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division. Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability. Forecasts workload of the division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided. Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs related to the program. Establishes and build relationships with stakeholders to exchange or distribute information regarding agency programs or policies. Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals. Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions. Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances. Work Schedule: Monday - Friday | 8:00 am to 4:30 pm. Compressed/Flexible: Available. Telework: Available, as determined by agency policy. Virtual: No, this is NOT a virtual position. Position Description | PD# Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) (AVSCM) | 37977A. Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• You may qualify for the Buyer Value Offer Program (BVO) reimbursement of relocation expenses and a $25,000 recruitment incentive in accordance with agency policy.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/18/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 level. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Specialized experience is defined as comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing. Supervised, managed or served as a project lead to accomplish performance and project goals; possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work normally involves mental rather than physical exertion. The work is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Cleveland Regional Benefit Office Federal Building, 1240 East 9th St Cleveland, OH 44199 US
• Name: Rondel Parker
• Phone: 313-596-7215
• Email: [email protected]