This position is located within the Police Service of the Department of Veterans Affairs New York Harbor Healthcare System. The Telecommunications Technician performs switchboard and telecommunication operations for the medical facility - routing calls to their proper destinations and providing telephone and organizational information to callers. The switchboard operates 24 hours per day, 7 days per week. Employees are required to work shifts, nights, weekends and holidays as scheduled.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Provides emergency communications services Handles a wide variety of calls-local, routine, long distance and international and assists in the placing of them Compiles and prepares reports relating to events occurring in the operation of the Police Operations Room for coordination of emergency situations Provides patient information, using the computer for location and condition of patients Updates patient locator from the daily "Gaines and Loss" sheet Conducts hourly radio station identification code checks and radio checks every 30 minutes with uniformed police officers Takes emergency and non-emergency police complaints over the phone and dispatches police units to the appropriate locations Insures radio and tape machines are in working order and tapes are changed, stored and safeguarded according to policy Testifies in criminal court as a witness in cases where they observed the criminal activity Performs other duties as assigned Work Schedule: The switchboard operates 24/7. Tours will vary and will be discussed with hiring manager. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved

Requirements

Qualifications

In order to qualify for this position at the GS-5 level, you must meet one of the following: EXPERIENCE: 1 full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of the Telecommunications Technician and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-4) in the Federal service. Specialized experience is experience where you were responsible for operating a telephone switchboard to receive incoming calls, dispatching emergency personnel to scene of emergency, monitoring and testing alarm system(s), entering data into a computer, using a paging system, and maintaining records. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ EDUCATION: Successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite. Transcripts must be submitted at time of application. ~OR~ COMBINATION: Equivalent combination of successfully completed post-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. Transcripts must be submitted at time of application. You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationInformation AssuranceStress ToleranceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The position requires long periods of sitting at a switchboard during heavy call periods until relieved. You must be physically able to activate various alarms and computers located in the telephone switchboard room. You will log emergency calls and other related information as necessary. A psychological evaluation is required to ensure operators are stable and able to handle emergency calls under stressful conditions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]