OUR MISSION: To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors- by serving and honoring America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

Duties

The Lead MSA is responsible for the coordination of Advanced MSA Assignments and workflow found in an interdisciplinary unit. Assignments at this level include, but are not limited to: Responsible for daily workload assessments Assigning work, and in concert with MSA Supervisor, assuring proper staffing coverage Clinic profile management and consult management Checking patients into the VISTA system Scheduling, cancelling, rescheduling patient appointments and/or consults Preparing for clinic visits Monitoring outpatient appointments for areas of responsibility Verifying and updating demographic and insurance information Work Schedule: 8:00am to 4:30pm M-F Telework: Ad-Hoc Virtual: This is not a virtual position. Functional Statement #: 00375F Relocation/Recruitment Incentives: Not Authorized

Requirements

Qualifications

To qualify for this position, VA applicants must meet all requirements within 15 days of the closing date of this announcement,11/18/2024 Basic Requirements: US Citizenship is required. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). ENGLISH: Must be proficient in basic written and spoken English. EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant. OR Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-7 LEVEL TO QUALIFY FOR THIS POSITION. GS-07 - The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. Experience: One year of experience equivalent to the GS-6 grade level. Experience at this grade level consists of: Providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Recommending changes to existing clinic procedures based on current administrative guidelines. Utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinating with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of clinics and making adjustments as necessary. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. AND Demonstrated Knowledge, Skills, and Abilities: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: Work is primarily sedentary but may include long periods of standing, sitting, and some walking and bending. Time will be spent at a computer terminal performing various keyboard functions. While work is not extremely physical in nature, the incumbent will work under pressure with multiple tasks, changing priorities and stringent deadlines.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address William S Middleton Memorial Veterans Hospital 2500 Overlook Terrace Madison, WI 53705 US
• Name: Emily Couch
• Phone: 447-792-0907
• Email: [email protected]