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Duties

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Cincinnati Accounts Management. The following are the duties of this position at the full working level. Assists in preparing, monitoring, and maintaining the coordination of the Functional Site Training Plan; plans and coordinates functional training, obtains on-site and off-site space, and provides training supplies. On a limited basis advises Department Managers of training needs identified through National Office work planning assumptions, published mandatory training requirements, or other sources of feedback. Provides training reconciliation reports to Planning & Analysis (P&A) and Business Operating Division (BOD) staffs and prepares reports summarizing activities, identifying training problem areas and makes recommendations on possible solutions for these problems. Participates in preparing estimates of training costs to Learning and Education to ensure that the site is properly budgeted for training activities. Updates the training section of the filing season readiness plan as needed. Assists in compiling and maintaining a database on employee skills and coordinates completion of the Functional Site Skill Assessment with the Systems office. Provides limited information on SkillSoft, E-Learning and other web-based courses to customers. Participates in the site's recruitment process and in the scheduling, screening, testing and interview process of potential candidates for employment. Reviews, analyzes and evaluates the overall effectiveness of the hiring strategy, process, and results with assistance. Assists employees with updating and reviewing their training history. Performs other duties as assigned.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-9 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience interpreting tax laws, Internal Revenue Code and Manual, procedures and regulations sufficient to interpret procedural instructions, develop job aids and assist with training materials; Experience with relevant systems (i.e., IDRS); Experience with training methods to identify problems and deliver subject matter in a classroom environment. Experience with oral and written techniques to provide guidance and direction, and to facilitate discussions. OR EDUCATION: Masters or equivalent degree that demonstrated the necessary knowledge, skills and abilities to do the work. OR two full academic years of progressively higher-level graduate education leading to a master's degree in a related field of study that demonstrated the necessary knowledge, skills and abilities to do the work. OR LL.B. or J.D., if related. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. SPECIALIZED EXPERIENCE: GS-11 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience for this position includes: Experience interpreting tax laws and issuances, Internal Revenue Code and Manual, procedures and regulations sufficient to interpret procedural instructions, recommend changes to guidelines and procedures, develop job aids and develop and present tax law training materials; Experience with training objectives and policies to develop training procedures. Experience with relevant systems (i.e., IDRS); Experience with organizational procedures, functional programs, operations, and processes to identify and resolve problems; Knowledge of analytical and evaluative methods and techniques, including statistical process control measures, to extract pertinent data; Experience with oral and written techniques to provide guidance and direction, and to facilitate discussions. OR EDUCATION: PH.D or equivalent doctoral degree that demonstrated the necessary knowledge, skills and abilities to do the work. OR three full academic years of progressively higher-level graduate education leading to a doctoral degree in a related field of study that demonstrated the necessary knowledge, skills and abilities to do the work. OR LL.M., if related. OR COMBINATION OF EXPERIENCE AND EDUCATION: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS SC - Accounts Management - Cincinnati 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]