You will serve as a Program Support Assistant in the Naval Oceanographic Office, Command Services Department of NAVOCEANO BAY ST LOUIS. ***This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections below for instructions.***

Duties

You will serve as identification (ID) card clerk responsible for control over the receipt and and accountability for a variety of ID cards for active duty military, retired military, disabled veterans, military family members and DoD civilians. You will identify and analyze problems and issues concerning the work, determine interrelationships involved and determine appropriate methods and techniques to resolve matters. You will respond to a variety of telephonic and written inquires pertaining to eligibility for Uniformed Services, Common Access Cards(CACs) and ID cards. You will maintain and update training manuals and user guides. You will provide advice and first level customer assistance to CAC users.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

TYPING REQUIREMENT: This position requires the ability to type at least 40 words per minute. Your response to the typing skill question on the Occupational Questionnaire will be used in your qualification determination. Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-04 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Controlling the receipt and accountability of a variety of ID Cards; 2) Processing enrollment applications to issue ID cards and preparing accountability reports; 3) Responding to a variety of telephonic and written inquiries regarding processes and regulations; and 4) Preparing correspondence using office automation equipment and word processing. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Applicants may substitute the following education for the required experience: Four (4) years successfully completed education above high school level that was obtained in an accredited business or technical school, junior college or university for which high school graduation or the equivalent is the normal prerequisite.
OR
A combination of experience and education as described above that equates to one year of experience.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Foreign Education: Education completed in foreign colleges or universities may be used to meet the qualification requirements if the applicant can provide documentation indicating that the foreign education is comparable to that received in an accredited educational institution in the United States. It is the responsibility of the applicant to provide such evidence when applying. For further information on the evaluation of foreign education, refer to the U.S. Department of Education's web site at http://www.ed.gov

Contacts

• Address NAVOCEANO BAY ST LOUIS 1002 Balch Blvd Stennis Space Center, MS 39522 US
• Name: Department of Navy EIC
• Email: [email protected]