You will serve as a IT SPECIALIST (CUSTSPT) in the DEPARTMENT OF THE NAVY/SPAWAR SYSTEMS COMMAND of NAVWARSYSCEN PACIFIC SAN DIEGO CA.

Duties

You will diagnose and resolve problems in response to customer reported incidents. You will research, evaluate, and provide feedback on problematic trends and patterns in customer support requirements. You will install, configure, troubleshoot, and maintain customer hardware and software. You will serve as Token Trusted Agent: SIPR, NIPR alt (Admin). Issue, cancel, renew, token tracking, and audit token inventory. You will Execute IT store RDT/E requirements, including hardware/software ordering, software transfers, shipment receipt, inventory/shipment verification, and reconcile shipping fees. You will approve software requests, SW removal, SW validation, and provide Data Call info.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current Federal employees applying for STRL jobs must serve at least one year at the next lower grade level. All qualifications requirements must be met by the closing date of this announcement and stated in your resume.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Execute IT store RDT&E requirements, including hardware/software ordering, software transfers, shipment receipt, inventory/shipment verification, and reconcile shipping fees. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Employee will ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Employee will provide expert advice & guidance to other IT team members, and perform other duties as assigned. Employee will provide input for resource requirements. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Design, capacity management, allocation, tracking, troubleshooting, escorting vendors for installation/removal and validation. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level a GS-12 or pay band NO-04 in the federal service or equivalent experience in the private or public sector in Providing IT technical support for a large customer base, such as installing, configuring, troubleshooting, and maintaining customer hardware and software. Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVWARSYSCEN PACIFIC SAN DIEGO CA 53560 Hull Street San Diego, CA 92152-5001 US
• Name: Department of Navy EIC
• Email: [email protected]