The incumbent functions under the direct supervision of the Nurse Manager, Remote Patient Monitoring Home Telehealth and the Chief Nurse Informatics & Telehealth who provide assignments, indicating generally what is to be done, quantity expected, deadlines, and priority of assignments. The supervisor provides additional, specific instructions for new, difficult, or unusual assignments including suggested work methods or advice on the availability of source materials.

Duties

Remote Patient Monitoring Home Telehealth(RPM HT) MSA provides administrative support to the RPM HT program and ensuring documentation follows VHA directive and consult list is updated daily. He/she will attain and maintain computer skills (e.g., word processing, CPRS, VISTA, Excel, MS PowerPoint, MS Teams, ACCESS) and communication tools such as MS Outlook. Reviews the EMR(CPRS) for past RPM HT enrollments and gathers pertinent RPM HT data to relay to the nursing team. Inputting data into the RPM HT database for enrolled veterans. He/she will maintain calendar of appointments for patients, meetings, conference calls, and other various scheduled activities. Prepare travel requests, schedules conferences, coordinates meetings, and takes minutes of various meetings pertaining to the RPM HT program and any future proposals/projects. Train new MSAs into the RPM HT MSA role and stay up to day with Remote Patient Monitoring Home Telehealth Technology training as new devices/ vendors become available. Follows each new veteran enrollment and discharge to ensure equipment is activated or inactivated through the DALC and processed efficiently. He/she will serve as a point of contact POC for patients for acquisition, deployment, retrieval, maintenance and refurbishment of equipment and to the medical center staff, and community agencies who contact the RPM HT office directly. Updates DMP assignments on the Vendor sites and equipment if needed. Responsible for establishing and maintaining inventory of all telehealth equipment and will be the contact for this process. Responsible for maintaining inventory of total equipment costs, and completing/compiling reports pertaining to these costs to VISN office as requested. Submits requests for purchase of supplies for daily function of the RPM HT program. Assist newly enrolled veterans with startup and troubleshooting of telehealth devices and equipment via in person or telephone. In the event troubleshooting is not successful, a visit may be warranted to the veterans' home, to help veteran's setup of RPM HT equipment. Ensures patient and staff educational materials are stocked and ready to distribute to any newly enrolled veteran and/ or updated information. Schedule VVC/ phone visits with nursing staff as needed. Run the incomplete encounter reports to communicate with nursing if corrective action needs to occur. Produces a monthly workload report for program staff displaying statistical data. He/ she will complete a non-responder report daily and contact the patient directly who did not respond and assist with uploading of information/ troubleshooting. He/she will be required to operate web-based software for RPM HT program as well as ACCESS database for VISN office. Assist with any future proposals/projects that are implemented and other duties as assigned. Work Schedule: Monday - Friday; 7:30am - 4:00pm Telework: Yes - as determined by the agency policy. Virtual: This is not a virtual position. Functional Statement #: 581-23259-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education: 1. Experience. 12 months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR, 2. Education. One year above high school; OR, 3. Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable Certification: None required. Foreign Education: To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Advanced Medical Support Assistant GS-6 Grade Level: Experience: One year of experience equivalent to the [GS-5] grade level. Experience is defined as experience that includes, but is not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and pre-authorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Candidates must also be able to demonstrate the following Knowledge, skills, and abilities for the GS-0679-6 level to qualify for this position: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology and abbreviations Reference: VA Handbook 5005/117, Part II, Appendix G45 Dated: August 1, 2019. For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is a GS-06. The actual grade at which an applicant may be selected for this vacancy is a GS-06. Physical Requirements: VA Directive and Handbook 5019.Work is partially sedentary, with frequent walking, standing, bending. carrying of light items such as papers and books, or small parts. Some slight physical effort may be required. Incumbent may be susceptible to eyestrain from working long hours on the computer.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Huntington VA Medical Center 1540 Spring Valley Drive Huntington, WV 25704 US
• Name: Jennifer Donnellan
• Phone: 304-623-3461 X3097
• Email: [email protected]