The RN Care Manager works as a responsible member of the nursing team and works cohesively with Veterans, family members and an interdisciplinary team of professionals. The RN Care Manager must be knowledgeable of care coordination guidelines, documentation requirements and ensure accuracy in the electronic health record. See Duties section for more.

Duties

The RN Care Manager works as a responsible member of the nursing team and works cohesively with Veterans, family members and an interdisciplinary team of professionals. The RN Care Manager must be knowledgeable of care coordination guidelines, documentation requirements and ensure accuracy in the electronic health record. The RN Care Manager must provide the Veteran/family members with Veteran centered services which will allow the Veteran to make the best-informed decision, increase Veteran satisfaction and provide a reliable process to provide quality care in a timely manner. Collaborates to promote positive clinical, financial, and psychosocial outcomes for a caseload of Veterans with a variety of chronic and acute diagnoses. Assists staff, patients, and families / significant others with post-hospital planning by determining appropriate community resources and evaluating patients' nursing care needs. Focuses on the patient in the context of family/community by integrating an assessment of living conditions, individual and family dynamics and cultural background into the patient's plan of care. Provides post discharge follow-up contacts for post hospital patients to ensure their understanding and compliance with medications, discharge instructions, follow-up appointments and appropriate level of care. For Primary Care, contact is made within two days post-discharge. Serves as an advocate in the care management process by supporting decisions, clarifying options, and problem solving with the interdisciplinary team. Complies with health, safety and environmental rules and procedures. Performs work in a manner that enhances the safety of the work environment. Ensures strict adherence to federal, state, and local codes concerning health, safety, and the environment as applicable within the performance of his/her duties. Plans for personal growth as related to professional goals based on self-assessment, evaluation, and feedback. Participates in educational activities to improve knowledge and expertise regarding all aspects of care management, to meet the program's goals including, but not limited to, clinical and technical services provided. Demonstrates professional behavior and effective communication skills that enhance working with others. Collaborates with the health care team, providers at the facility and Community-Based Outpatient Clinics to ensure continuity of care throughout all health care settings. Uses interpersonal communication strategies with individuals or groups that result in the achievement of the intended outcomes. Participates in Performance Improvement activities. Identifies opportunities to improve patient care through monitoring, analyzing, and evaluating care outcomes. Applies critical thinking and analytical skills to identify barriers to the delivery of Veteran care. Utilizes creative approaches and makes recommended changes that will improve the delivery of Veteran care. Provides a full range of nursing care for Veterans with a variety of health care needs and diagnoses. Communicates effectively with internal and external customers, including, but not limited to: demonstrating professional speaking and writing abilities and documenting interactions in a responsible, accountable and ethical manner that will facilitate quality review and promote effective care management. The RN Care Manager provides education for patients about healthy practices and treatment modalities and coordinates care across the settings and among caregivers. Interacts with Veterans and provides services in a manner that supports personalized, proactive, and patient centered care. Provides efficient care triaging patients according to established protocols, population health and PACT Model of Care. Documenting observations, assessments, and changes in patient's condition. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Basic Requirements: English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.) NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification. Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade. The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/12595958. Grade/Level Scope Education Nurse I, Level I Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies. An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required. Nurse I, Level II Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex. An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required. Nurse I, Level III Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations. An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I, Level 2; OR a Master's degree in nursing (MSN) and no additional professional nursing experience; OR a Master's degree in a *related field with a BSN and no additional professional nursing experience. Nurse II Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others. A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3; OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Doctoral degree in Nursing with no professional nursing experience; OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience. Nurse III Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting. MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III. *Note: Foreign education programs/degrees are not creditable as related degrees. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: Joshua Shirreffs
• Phone: (612) 629-7815
• Email: [email protected]