About the Position: This position is located in the Madigan Army Medical Center, Tacoma, Washington. This is a Direct Hire Solicitation

Duties

Receive patients and visitors as the initial point of contact; either in-person or telephonically. Monitor and manage the automated secure messaging system at the clinic/practice level. Maintain patients' records, both electronic and paper in accordance with establish regulations. Respond to emergency calls and notify emergency medical personnel. Record and relay messages and/or redirect calls. Enter, manipulate, and/or retrieve information and data from automated systems to include an electronic health record, an ambulatory data system, a clinical information system, a patient appointment system, and a human resource system.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• This position is subject to screening and update of required immunizations unless exempted for medical or administrative reasons.
• This position requires rotating shift work to provide coverage on evenings, weekends, holidays, or special situations.
• A Personnel Security Investigation is required.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify for the GS-04: General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, which includes preparing correspondences, receiving guests, answering phone calls, and using office automation systems. OR Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages. To qualify for the GS-05: Specialized Experience: One year of specialized experience which includes performing clerical or administrative support work which which includes organizing patient records, receiving, relaying, answering patient related inquiries, scheduling medical appointments, and using medical record systems to input and retrieve patient information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83DE DHA PUGET SOUND MKT-MADIGAN DO NOT MAIL Joint Base Lewis McChord, WA 98431 US
• Name: Army Applicant Help Desk