This position is located in NPS Inflation Reduction Act, in the Administration Division.

Duties

Major Duties include but are not limited to: Plans, upgrades, modifies, configures, and documents communications systems and associated infrastructure. Manages on and off premise-based infrastructure that supports organization Voice over Internet Protocol (VoIP) and Radio over Internet Protocol (RoIP) systems. Identifies and assesses the extent and operational impact of network and Information Technology services for immediate service restoration actions. Optimize functionality and performance of systems, maintain integrity with configuration problems and initiate corrective or preventative actions to failed systems. Consults with customers to identify priorities and best approaches for integrating systems administration requirements into daily operations.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-11/07/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-13 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: I possess at least one full year of specialized experience comparable in scope and responsibility to the GS-12 grade level in the Federal service Statement (obtained in either the public or private sectors). This experience includes activities and demonstrate knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; Planning the sequence of actions necessary to accomplish the assignment; and Personal responsibility for at least a segment of the overall project. Examples of specialized experience includes the following: identifying and resolving difficult customer service requests; preparing and updating manuals, instructions, and operating procedures; supporting systems that involve a wide variety of different platforms, operating systems, applications, and desktop configurations; and managing a problem resolution database (reviewing, validating, and standardizing problem resolutions for inclusion in the database) and all applicants must have experience performing IT related experience demonstrating each of the four competencies: Attention to Detail; Customer Service; Oral Communication; Problem Solving You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

• Address NPS Inflation Reduction Act 1849 C St. NW Washington, DC 20240 US
• Name: Karen Henderson-Thomas
• Email: [email protected]