This position is located in the Nashville Area Indian Health Service field location of the Mid-Atlantic Service Unit in Richmond, VA. The Medical Support Assistant is responsible for the patient registration, records, data entry, coding and clerical support of the Mid-Atlantic Health System.

Duties

Assists with the scheduling of appointments. Answering the telephone, screening calls, and taking messages. Schedules meetings, trainings, closure, and other agency events. Obtains photocopy of insurance cards and enters insurance information into appropriate system. Manages departmental mail. Communicates and documents patient communication accurately and thoroughly in patient's electronic records. Performs other duties as assigned.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Working independently in carrying out routine clerical duties following the policies and procedures, planning work, problem solving, use good communication skills, knowledge of timekeeping duties, experience with computerized data entry and information processing systems, greeting and providing assistance to patients, visitors, and providing miscellaneous support to the department. SUBSTITUTING EDUCATION FOR EXPERIENCE:GS-05: 4 years above High School. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Mid-Atlantic Service Unit 400 N. 8th Street, Rm G-63 Richmond, VA 23219 US
• Name: Pamela Harrison
• Phone: 615-584-7964
• Email: [email protected]