The Program Assistant (Telehealth-OA) is located within the Office of Nursing Service at the San Francisco VA Health Care System. The primary purpose of the position is to provide scheduling support, clerical and administrative support for the Virtual Care Programs: Clinical Video Telehealth, VA Video Connect, Store and Forward Telehealth. Functions as point of contact for computer software and computer equipment for Telehealth.

Duties

Serves as a Program Support Assistant to the Facility Telehealth Coordinator, Supervisory Clinical Admin. Specialist, CBOC Telehealth Clinical Technicians, and other staff in the Telehealth Program. Duties are varied, non-routine and consist of handling data and coordination for program operations. Serves as a point of contact for patients, medical center staff, VISN staff, and others who contact this office. Answers phone calls, monitors voicemails and prioritizes calls. He/she will assist with any future Virtual Care proposals/projects that are implemented. Responsible for managing the schedules for the Clinical Video Telehealth, and Store and Forward Telehealth programs, including those providing video care to patient homes through the VA Video Connect Video Care Management system. Tracks Clinical Video and Store and Forward Telehealth programs, including those providing video care to patient homes through the VA Video Connect Video Care Management system. Ensures that patients are routed to the correct Telehealth staff member, scheduled into the correct Telehealth clinic, and at the correct VA facility. Coordinates program support work schedules with patient availability, resolving any issues experienced during the education and installation process, and ensuring the day to day operations of the Telehealth programs run as smooth and effectively as possible. Functions as backup timekeeper for the Telehealth program and may also cover other Virtual Care programs if needed/requested. Prepares agendas and records minutes for the monthly Virtual Care Committee Meetings and telehealth meetings. Functions as backup, both technical and administrative, to the Home Telehealth Program. Assists with training and readiness calls for iPad set up, troubleshooting, monitoring services, supplies, and equipment for the Telehealth program. Places engineering work orders for maintenance, or information technology. Implements nationally standardized protocols for incoming data, organizes and maintains patient data and retrieves a variety of computerized data. Assists in collecting, compiling and/or tracking statistical information in support of program operations and to access status or outcomes in relation to established performance measures, goals, and objectives. Uses a variety of software programs, e.g., MS Word, file management, VISTA and VSE programs, EXCEL spreadsheets, etc. and communication tools such as MS Teams and the V-DMS communication board. Responsible for the request of new user accounts (Windows, leave web site, email, etc), assigns service-specific menus and keys. Will assist in setting up remote access when appropriate. Assists in the onboarding new employees, ensuring access to TMS and that all mandatory courses are assigned and completed. Other duties as needed to support the telehealth program. Work Schedule: Monday - Friday, 8:00AM - 4:30PM Virtual: This is not a virtual position. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Assistant (Analysis/Oa)/PD01925A

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provide scheduling support, clerical and administrative support; coordinates computer software access and equipment; preform timekeeping function; and provides support department programs via collection, analysis, and initiatives. Proficiency Requirement: In addition to meeting experience or education requirements, applicants for these positions must show possession of the following skills, as appropriate. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test: 40 words per minute typing speed Preferred Experience: Telehealth experience, ADPAC and Computer (MS office, EXCEL, etc.) experience, Timekeeping, Scheduling, Data Analysis/Mining You will be rated on the following Competencies for this position: Administration and ManagementClericalComputer SkillsData ManagementTeamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. The incumbent sits comfortably to do the work. The job also includes walking, standing, bending, and carrying light items such as paper, books, training materials, monitors, etc. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address San Francisco VA Medical Center 4150 Clement Street San Francisco, CA 94121 US
• Name: Shelly Park
• Phone: (801) 232-1399
• Email: [email protected]