You will serve as a Management and Program Analyst in the NAVSUP headquarters (HQ), ACOM for Corporate Operations, Total Force division.

Duties

You will serve as the expert and customer service agent for one or more of the following: Navy ERP User Management (UM) support for NAVSUP HQ and, Navy Workforce Management (WFM) Tier 2 Business Office. You will provide daily customer service for Navy ERP User Management. You will independently resolve issues for ERP users who require access to specific transactions. As a subject matter expert for Total Force systems, you will the incumbent implements enterprise wide procedures that minimize errors and enhance processes while maintaining overall data integrity. You will maintain standard Managers’ Internal Controls (MIC) checklist, in alignment with policy updates, and provide timely input to annual Navy ERP User Provisioning. MIC checklist completion for NAVSUP HQ. You will analyze requests for data integrity and policy compliance, and work with customers to receive/track and close help desk tickets/emails for customer support and system access.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of Management and Program Analyst work equivalent to the GS-11 level in the federal service utilizing a knowledge of management and organizational principles, qualitative and quantitative methods and applying analytical and evaluative techniques to a wide range of assignments, issues, or studies concerning the efficiency/effectiveness of automated business processes as they relate to NAVSUP organization and manpower management business. I have experience serving as the subject matter expert and primary customer service agent for one of the following areas: Navy ERP Workforce Management (WFM) Tier 2 Business Office or, Navy ERP User Management (UM) support for NAVSUP HQ. Examples of specialized experience may include the following: 1)Applying analytical and evaluative methods to resolve complex or unique issues; 2) Implementing enterprise wide system procedures that minimize errors and enhance processes while maintaining data integrity; 3) Analyzing and responding to customer system issues, to provide advice and determine appropriate actions necessary to resolve and improve enterprise wide operations; and 4) Developing desk guides and standard operating procedures (SOPs) to ensure mission success and promote audit readiness.. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address CNSSC MECHANICSBURG NWCF MHA 5450 Carlisle Pike Mechanicsburg, PA 17055 US
• Name: Department of Navy EIC
• Email: [email protected]