Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Provide customer support services for TD Information Technology (IT) including automated Range Facility Management Support System (RFMSS) equipment software, systems interface, integration with the Fort Eustis Local Area Network (LAN), Internet accessibility, and digital communications with all activities of TD.

Duties

Analyze and diagnose problems reported by IT users. Develop plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software. Provide customer support and system administration services for the Directorate Train system users on new or changed operating systems. Maintain all required user data IAW applicable regulations and user agreements. Plan, design, and develop testing/maintenance programs for all IT and peripheral equipment in support of the training and common use facilities. Conduct studies to identify administrative and technical requirements of the organization.

Requirements

• Incumbent must possess or be able to obtain and maintain a Secret security clearance.
• This position may require temporary duty (TDY) for business-related matters up to 5% of the time.
• Incumbent must obtain and maintain certifications per DOD Directive 8570.1-M, AR 25-2, DA PAM 25-1-1 and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP) within six months of entry on duty.
• Position requires Range Facility Management Support System RFMSS Functional Administrator certification. Incumbent will be required to attend and successfully complete the RFMSS certification within the first six months of entry on duty.
• A valid state-issued driver's license is required to operate Government Furnished Vehicles.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. For qualifications determinations, your resume must contain hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position. Specialized experience: One year of specialized experience equivalent to the GS-09 grade level in the Federal service which includes experience installing, configuring and troubleshooting network and application server hardware and operating systems software; analyzing computer hardware and software malfunctions; and maintaining network security. -OR- Substitution of Education for Experience: Successfully completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, two full years of doctoral education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Note: You MUST attach a copy of ALL of your transcripts.) AND: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. IT Competencies: for this occupational series there are competency requirements in addition to specialized experience and/or education that applicants must possess in order to be minimally qualified. The competencies below must also be demonstrated in your resume. 1. Attention to Detail: Review data from multiple sources and determine relevant information to a given situation. Draft, edit and disseminate written reports and status updates that are factual, timely and relatively error free. 2. Customer Service: Develop and maintain relationships with customers with diverse needs. Provide technical information about products and services. Assess the needs of customers and identify or tailor products and/or services to meet their needs. 3. Oral Communication: Communicate, explain or defend ideas or information clearly. Listen to others and recognize potential miscommunications. 4. Problem Solving: Use logic to identify alternatives to solve technical problems. Identify and solve problems by gathering and applying information from a variety of materials or sources that provide several alternatives. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09). Please see the specific instructions regarding supporting documentation for Time in Grade requirements in the REQUIRED DOCUMENTS section, below. Current employees applying under VEOA are subject to time-in-grade restrictions like any other GS employee.

Education

Only degrees/education from a regionally accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address FS-W6CNAA US ARMY IMCOM-USAG FT EUSTIS DO NOT MAIL Fort Eustis, VA 23604 US
• Name: Army Applicant Help Desk
• Email: [email protected]