Employee will be assigned to the Health Administration Service; Salisbury VA Medical Center; Salisbury, NC. The work involves operating telephone switchboard equipment to connect incoming and outgoing calls; routing calls to their proper destinations; and providing telephone and organizational information to callers.

Duties

Duties include, but may not be limited to the following: Operates an Automated Call Distribution system as well as CISCO phone. Handles a full range of telephone calls including local, long distance and overseas calls on all rotating shifts, to include weekends and holidays. Is the sole operator during irregular shifts. May be required to work overtime for any emergency or when another operator calls in sick. May require handling of calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call. Verifies patient appointments Receiving calls, requires tactful handling of confused, abusive, or threatening individuals. Performs other related duties as assigned. Work Schedule: Various Tours (may include weekends and holidays) Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD01663A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/24/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-3 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completion of two (2) years of education above the high school level in any field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. One year of full-time undergraduate study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial or technical school. (Transcript Required) OR, Combination: Applicants may also combine education and experience to qualify at this level. Combination of successfully completed post high school education and experience may be used to meet total qualification requirements. (Transcripts Required) You will be rated on the following Competencies for this position: ClericalCustomer Service (Clerical/Technical)Interpersonal SkillsTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary but may involve some standing and walking to consult directories and manuals. Constant hand motion is involved including but not limited to pulling, grasping, and typing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address WG Bill Hefner Salisbury VA Medical Center 1601 Brenner Avenue Salisbury, NC 28144 US
• Name: Monica Busanet
• Email: [email protected]