This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Raymond G. Murphy VA Medical Center (VAMC). The primary purpose of this position is to provide administrative and clerical support necessary to support the management and coordination of the Fisher House and Hotels for Heroes Programs.

Duties

Serve as point of contact for initial inquiries to include lodging eligibility, referral processes, staff/volunteer opportunities, monetary donations and the appropriateness and offer of in-kind donations; as well as community, guest, patient, military liaison and clinical staff inquiries regarding policies, procedures and standards. Assist with Fisher House events and supply management, both of which require full knowledge and understanding of appropriated and non-appropriated accounts, to include general post funds. Serve as the purchase order clerk for the submission of VA Form 2237s for the request, turn-in and receipt for property or services. Coordinate all files management and is responsible for the management of all equipment and supplies. Provide administrative and clerical support necessary to support the management and coordination of both the Fisher House and Hotels for Heroes Programs. Place all eligible referred individuals on the waiting list through updates to the stand-alone Fisher House database. Maintain the database to ensure accuracy of currently lodged guests, upcoming departures and needs for extension, cancellations and re-bookings, daily room availability, and all projected lodging needs. Track program census and length of stay using software packages such as Microsoft Excel. Maintain data on all overflow lodging needs as supported by the Hotels for Heroes Program. Interact with a variety of stakeholders, to include patients, guests, clinical providers, military liaisons, volunteers, community supporters, hospital leadership, VACO Program Manager, Congressional staffers, Fisher House Foundation personnel and the public; all from multiple cultures and generations. Meet the needs of customers while supporting the Medical Center and Fisher House missions. Establishes and maintains rapport with customers and uses a friendly, professional; courteous, and respectful approach to all customers and colleagues. Provide accurate, clear, consistent, constructive, and timely information to internal and external customers. Greet guests and conduct guest orientations and safety briefings. Exercise independent judgment in addressing unanticipated situations presented by program stakeholders (guests, volunteers, community suppliers, etc.), particularly while working off-tours to include evenings and weekends and will have well developed communication skills to sensitively and diplomatically handle varied, difficult, one-of-a-kind and/or challenging situations. Performs other related duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday through Friday, 8:00a.m. - 4:30p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD12304A and PD12305A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/23/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. For a GS-6 position you must have served 52 weeks at the GS-5.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-5 Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing customer service; Reading and interpreting regulations; Ensuring customers needs, questions, and concerns are met. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond High School. GS-6 Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Communicating effectively using verbal and written communication skills; Resolving issues using regulations, policy and procedures; Utilizing Computer system software (MS Word, Excel, PowerPoint, etc); Planning and organizing work to meet deadlines. You will be rated on the following Competencies for this position: Administration and ManagementClericalCustomer ServiceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require mobility between various floors and rooms within the Fisher Houses and between the Fisher Houses and various other buildings at the hospital. Average physical ability, dexterity, and strength are needed for this position. This includes preparation for open houses and special programs, moving/lifting of equipment ( e.g. 100 cup coffee pot, boxes of donated items, up to 40 pounds, etc.). Average physical ability, dexterity, and strength are needed for this position. This includes preparation for programs, moving/lifting of equipment (100 cup coffee pot, boxes of donated items, up to 40 pounds etc.). Although some of the work is sedentary, the employee will be walking, standing, bending, climbing stairs, and carrying some light items. The incumbent must always be composed while providing customer service to guests experiencing emotional and/or physical stress. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Raymond G Murphy Department of Veterans Affairs Medical Center 1501 San Pedro Drive, Southeast Albuquerque, NM 87108 US
• Name: Francisco Olmedo
• Phone: (562) 256-2012
• Email: [email protected]