This position is the North East Consolidated Patient Account Center Director (Program Manager) responsible for overseeing and implementing the Consolidated Patient Account Center (CPAC) in a VISN or VISNs. Consolidated Patient Account Centers cover several VISNs in providing oversight of a full spectrum of complex billing and collection processes that has a critical impact on the revenue management operating programs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Evaluate the performance of senior managers and supervisors in a health care revenue organization. Presents statistical reports and special analysis to management committees for recommendations and follow-up action. Establish clear accounting and administrative procedures for the operation of the health care revenue program. Serves as primary strategist, resolving conflicts or disputes with insurance companies or beneficiaries, which may jeopardize revenue generation. Establish and modify performance measures for both programs and employees. Consult with executive managers of health care programs internally & externally to resolve complex issues Work Schedule: Monday - Friday; 8:00 am - 4:30 pm Compressed/Flexible: May be available. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Director (Program Manager)/PD98057A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized PCS Appraised Value Offer (AVO): Not authorized.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/21/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS 14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to Senior management experience establishing and approving policies and procedures. Directing implementation of process improvement Directing program planning and monitoring of performance measures. Directing and formulating annual budgets Establishes short and long-term plans for an effective organization. Establish and manage auditing operations as required. Manage business revenue operations of a regional, multi-state health care organization which includes insurance verification and identification, billing, collections, utilization review, and cash management In order to meet the minimum qualifications for this position, you must meet 5/7 of the following examples of specialized experience. You will be rated on the following Competencies for this position: Attention to DetailDecision MakingOrganizational AwarenessPlanning and EvaluatingQuality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary with long periods of sitting at a desk, working with computers daily. Some work may require walking in offices and similar areas for meetings. Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the work site. The work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA NECPAC Lebanon 734 1700 South Lincoln Avenue Lebanon, PA 17042 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]