The Outpatient Pharmacy Program Manager is responsible for the professional and administrative management of outpatient pharmacy locations in the VA Eastern Colorado Health Care System. Responsibility includes oversight of all outpatient pharmacists in assigned areas and pharmacy technicians staffing in outpatient operational areas.

Duties

Duties and skills needed to be successful in this position include, but are not limited to: A. Program Management 1) The incumbent has full line supervisory authority over outpatient pharmacy which may include the Rocky Mountain Regional outpatient and SCI pharmacies in Aurora, and Floyd K. Lindstrom CBOC in Colorado Springs. The incumbent ensures that services provided meet or exceed professional and legal standards. Management efforts emphasize supervision of day-to-day details and operations of the outpatient pharmacy and call center. 2) Plans and assigns work to be accomplished by subordinates based on established priorities, selective consideration of the assignment's difficulties and requirements, and capabilities of the employees. The incumbent reviews the work of subordinates and accepts, amends, or rejects it as appropriate. 3) Interviews employee candidates and recommends appointments, advancements, or promotions to the appropriate approving official(s) 4) Manages affirmative action initiatives, grievances, EEO complaints and labor management issues while effectively supervising staff. 5) Responsible for assigning duties; development of performance standards and performance evaluation; recommendations for appointment, awards, advancement, and, when appropriate, disciplinary action. 6) Regularly evaluates workflow methods and independently makes changes to minimize patient medication order turnaround time, in addition to making recommendations to the Associate Chief/Chief relative to future needs for space, equipment, and personnel. 7) The incumbent is required to cooperatively resolve routine and complex problems that affect other Pharmacy sections and/or other medical center services so that little or no intervention is needed for a higher-level supervisor. 8) The incumbent defines and establishes effective process monitors and quality controls for the proper surveillance of the accuracy and integrity of medication management systems within incumbent's area. 9) The incumbent plans short- and long-range objectives, achieves results, and ensures customer satisfaction to the extent possible within resource constraints. 10) Works with providers to ensure compliance with national, VISN, and local initiatives. 11) Serves on medical center and/or VISN committees as requested. 12) Adheres to all medical center and department policies and regulations. 13) Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained, and that employee access to sensitive information is limited only to that which the employee requires to perform their duties. Acts as necessary to report and address violations of information security. B. Education and Research 1) Participates in the training and in-servicing of pharmacists, pharmacy technicians and other medical center personnel as required. 2) Is skilled at using both written and verbal communication techniques in teaching others. 3) May serve as preceptor for pharmacy students and pharmacy residents in accordance with established policies. 4) Assists in new employee orientation sessions as scheduled. C. Customer Service 1) Treats patient, team members, other facility employees and visitors with respect. Responds to the needs of the service in a courteous and timely manner. 2) Demonstrates appropriate and proactive interpersonal skills to achieve the goals of the service. Acts as a team member and is always supportive of the group's efforts . 3) Demonstrates an ability to work under a variety of circumstances to maximize group productivity and quality. D. Telework - The following duties are acceptable for telework: 1) Responsible for assigning duties; development of performance standards and performance evaluation; recommendations for appointment, awards, advancement, and, when appropriate, disciplinary action. 2) The incumbent defines and establishes effective process monitors and quality controls for the proper surveillance of the accuracy and integrity of medication management systems within incumbent's area. 3) The incumbent plans short- and long-range objectives, achieves results, and ensures customer satisfaction to the extent possible within resource constraints. The incumbent independently plans and carries out day-to-day operations and handles problems and deviations in the work assignments in accordance with policies, training, and accepted practices in the Service. Work is reviewed for adequacy of results. Other duties as assigned to meet the needs of the Medical Center Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Available - Ad-HOC Virtual: This is not a virtual position. Functional Statement #: 55074-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d). Education. (1) Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. Verification of approved degree programs may be obtained from the Accreditation Council for Pharmacy Education, 20 North Clark Street, Suite 2500, Chicago, Illinois 60602-5109; phone: (312) 664-3575, or through their Web site at: http://www.acpe-accredit.org/. (NOTE: Prior to 2005 ACPE accredited both baccalaureate and Doctor of Pharmacy terminal degree program. Today the sole degree is Doctor of Pharmacy.) (2) Graduates of foreign pharmacy degree programs meet the educational requirement if the graduate is able to provide proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT). Licensure. Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. The pharmacist must maintain current registration if this is a requirement for maintaining full, current, and unrestricted licensure. A pharmacist who has, or has ever had, any license(s) revoked, suspended, denied, restricted, limited, or issued/placed in a probationary status may be appointed only in accordance with the provisions in VA Handbook 5005, Part II, Chapter 3, section B, paragraph 16. Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. GS-13-Grade Requirements: Experience: In addition to the GS-12 requirements, must have 1 year of experience equivalent to the next lower grade level (GS-12). Pharmacy Supervisor. Responsible for the professional and administrative management of an assigned area in pharmacy service, to include budgetary execution. Such individuals have responsibilities for supervising multiple pharmacists and technicians. Manages people, maintains effective interdepartmental relations, and cooperates with other services to accomplish the medical facility's mission and goals. Develops performance standards, assures that the program area is compliant with all regulatory and accrediting body requirements, designs and implements orientation and training programs for staff, and develops and maintains systems to monitor the performance of staff activities. Develops policies and procedures relative to their assigned area. Pharmacists assigned to this position must demonstrate the following KSAs: a. Ability to effectively supervise subordinate staff. b. Ability to communicate orally and in writing to persuade and influence clinical and management decisions. c. Expert understanding of regulatory and quality standards pertaining to pharmacy. d. Skill in managing people or programs. References: See VA Handbook 5005/55, Part II. Appendix Gl5 -Title 38 Hybrid Qualification Standards. The full performance level of this vacancy is GS-13. Physical Requirements: See VA Directive and Handbook 5019.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Eastern Colorado Health Care System 1700 N Wheeling St Aurora, CO 80045 US
• Name: VISN 19 HR Contact Center
• Phone: 719-227-4600
• Email: [email protected]