The Prosthetic and Sensory Aids Service (PSAS) Representative manages the prosthetic and sensory aids and home care equipment programs for the VA Medical Center/Health Care System. The incumbent is responsible for assuring all requirements of the program are met. The incumbent maintains an active COR delegation for service contracts.

Duties

Duties include but not limited to: Responsible for the supervision, administrative management, and direction of assigned PSAS staff. Administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit. Responsible for procurement; PSAS clinical services, customer service/reception, inventory management associated with medical, rehabilitative, and durable medical equipment devices, home durable medical equipment deliver/set-up/installation. Serve as contract officer representative for PSAS contracts and chair facility committees and administer benefit programs. Provide education and training to Veterans, caregivers, VA clinical teams and PSAS staff. Establish and monitor performance and quality metrics. Review and modify work processes to achieve optimal efficiency and effectiveness. Develop policies and procedures. Manage document control. Approve and disapprove employee leave requests. Ensure that all requests for hiring, promotions, awards and disciplinary actions are justified and carried out according to appropriate VA Human Resources policies and procedures. Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework: Available Virtual: This is not a virtual position. Functional Statement #: 92857-0 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience or Education: One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; or A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; or Equivalent combinations of experience and education are qualifying. Physical Requirements: See the physical requirements listed below. English Language Proficiency: Prosthetic Representatives must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 2, section D, paragraph 5a. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: To qualify for the GS-12 grade level, you must have one year of creditable experience equivalent to the GS-11 grade level. Examples of creditable experience includes but is not limited to providing oversight, administration and coordination for a number of services including but not limited to procurement, clinical services, customer service/reception, inventory management associated with medical, rehabilitative, and durable medical equipment devices; home durable medical equipment delivery/set- up/installation; visual or hearing devices; assistive technology; and orthotics/prosthetics. In addition to the experience above, the candidate must demonstrate the following knowledge, skills, and abilities: Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. Skill in coordinating work flow and work assignments. Ability to counsel patients and work effectively with a clinical team to resolve conflict. Preferred Experience: None Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-12. The actual grade at which an applicant may be selected for this vacancy is at the GS-12 grade level. Physical Requirements: Pre-placement and periodic physical examinations are required for hybrid occupations to ensure workers are placed in positions where they can perform the essential functions of their job including their physical, mental and emotional capacities, without endangering their health or the health of their co-workers. See VA Directive and Handbook 5019.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Chillicothe VA Medical Center 17273 State Route 104 Chillicothe, OH 45601 US
• Name: Tiffany Justice
• Phone: 740-649-9524
• Email: [email protected]