About the Position: The position is located at the US Army Armor School (USAARMS), 194th Armored Brigade, S-6/Information Technology, Ft Moore, GA 31905. The USAARMS is located at the Maneuver Center of Excellence, Ft Moore, GA 31905. The "Maneuver Center of Excellence" is located 100 miles south of Atlanta and is adjacent to Columbus, Georgia and Phenix City, Alabama. The geography and climate are ideal for year round military training. Public transportation and free parking is available.

Duties

Perform duties as the Information Technology (IT) Specialist (Customer Support) associated with IT Help Desk functions, work with other specialists, and participates in the operational team. Answer phone calls from a wide variety of customers and respond to IT inquiries from serviced individuals and organizations. Provide technical guidance, advice, and on-the-job training as well as assistance to customers. Provide recommendations to other team members and management based on independent research and technical evaluation of available equipment, programming and networking capabilities, taking test results and available performance reports into account. Take a primary-roll in analyzing trends in the nature and level of demands for organizational IT services. Utilize databases to track significant issues and events in order to facilitate trend analysis and customer needs. Serve as IT journey level team member providing input regarding chronic and/or unique customer problems encountered or concerns voiced. Participate in formulating and implementing innovative techniques for achieving and maintaining a high level of customer satisfaction in conjunction with organizational effectiveness.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Require to complete, possess, maintain Security Plus CE certification IAW DoD Directive 8570.1-M, AR 25-2 and the Information Assurance Training and Certification Best Business Practice (BBP.) within six month of assignment to the position.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. BASIC REQUIREMENT Specialized and Other Experience: One year of specialized experience which includes (1) Servicing in-house Information Technology (IT) customer issues; (2) Resolving a variety of computer system problems, hardware, software; and (3) Tracking IT problems, development, and resolutions. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailCustomer ServiceOral CommunicationTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address SB-W1DXAA US ARMY MANEUVER CENTER OF EXCELLENCE DO NOT MAIL Fort Moore, GA 31905 US
• Name: Army Applicant Help Desk