PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is located at Bureau of the Fiscal Service, DAC Planning, Policy and Innovation, Agency Relationship Management Division. As a Management and Program Analyst, you will be applying new developments and theories to problems not susceptible to treatment by accepted methods; recommendations and decisions are characterized by breadth and importance.

Duties

As a Management and Program Analyst, you will: Act in the capacity of a subject matter expert on the Cross-Servicing program to various projects within Disbursing and Debt Management Report statistical information on the Cross-Servicing System performance and staff workloads Collaborate with the Cross-Servicing System Information System Security Officer (ISSO) and the Enterprise Identity Credentialing and Access Management Division (E-ICAM) on the yearly recertification of Cross-Servicing System users Provide onboarding services to creditor agencies new to the Cross-Servicing program. Establish new Cross-Servicing System Agency Profiles, update existing profiles and review established profiles for accuracy

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized experience for the GS-13 is defined as one year of experience at the GS-12 level, or equivalent that is directly related to the position and which has equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes ALL of the following: - Establishing and maintaining productive business relationships with both internal and external customers AND - Evaluating program administration and achievement of objectives to ensure compliance with policies and regulations AND - Analyzing findings and serving as an advisor to management by making recommendations to enhance the effectiveness of programs and operations AND - Composing oral and written presentations for delivery to management AND - Providing comprehensive training on debt collection standards and systems. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13, you must have been at the GS-12 level for 52 weeks.

Education

Contacts

• Address DAC Planning, Policy and Innovation, Agency Relationship Management Division 200 Third Street Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]