This Program Analyst position is located in the Veterans Health Administration, Homeless Program Office, Office of the Deputy UnderSecretary for Health Operations and Management (DUSHOM) of the Department of Veterans Affairs. The primary purpose of position is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout VHA Homeless Program Office.

Duties

This job announcement will remain open for 8 business days. The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management. Support user-centered design of health information technology products with the focus on the user's experience and interaction. Manages the development and implementation of policies, plans, guidelines and proposals for Clinical Operations. Participate in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience. Participate in ideation, scoping, testing, and validation of new products and services on a variety of platforms. Work effectively with business analysts, software developers, usability experts, and end -users to solve usability issues. Develop workflows, user task analyses, personas, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high fidelity prototypes. Demonstrates excellent communication, leadership, and presentation skills. Participates in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience. Coordinates, oversees and direct projects for Clinical Operations as related to analytics and informatics. Initiate, conceptualize, design and test user-centered, best-in-class health information technology products based on business and functional requirements, user research, market analysis, customer feedback, and a thorough understanding of usability best practices. Align business requirements, user-centered design methodology and technology factors to create medium and high fidelity interactive models and prototypes to validate business requirement and conduct usability testing. Coordinate with design, development, and business teams in the conception of highly interactive applications. Other duties as assigned. Work Schedule: 8:00 am - 4:30 pm Compressed/Flexible: May be available at management's discretion. Telework: Available (applicant is required on site 50% of work schedule per pay period). Virtual: This is a virtual position. Position Description/PD#: Program Analyst/PD02405A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. This is a bargaining unit position.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/18/2024. Grade Requirement: For CTAP eligibility, an applicant's selection priority applies when the vacancy: (1) is at a grade or pay level with a representative rate no higher than the representative rate of the grade or pay level of the CTAP eligible's permanent position of record; (2) has no greater promotion potential than the CTAP eligible's permanent position of record; (3) is in the same local commuting area as the CTAP eligible's permanent position of record; (4) is filled during the CTAP eligible's eligibility period; and, if applicable, (5) is filled under the same excepted appointing authority as the CTAP eligible's permanent position of record if the CTAP eligible is an excepted service employee and the agency CTAP provides selection priority in the excepted service. AND Selective Placement Factor (SPF) Requirement: This position includes a selective placement factor (skill, knowledge, ability, or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective placement factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. Appplicants must meet the below selective placement factors to qualify forthis position. Designing and testing user interfaces to enhance the users' experience with the visual, usability, and technological elements of that interface as it relates to the Homeless Registry, patient data records, and community data sets; and Developing workflows and conducting validation of new products and services. AND You qualify based on your experience as described below: Specialized Experience Requirement: Do you possess one year of specialized experience equivalent to at least GS12 on Federal Service that includes the following specialized experience examples? In order to meet the minimum qualifications for this position, you must meet 5 of 7 of the following examples of specialized experience. Support user-centered design of health information technology products with the focus on the user's experience and interaction. Manages the development and implementation of policies, plans, guidelines and proposals for Clinical Operations. Participate in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience. Work effectively with business analysts, software developers, usability experts, and end -users to solve usability issues. Develop workflows, user task analyses, personas, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high fidelity prototypes. Align business requirements, user-centered design methodology and technology factors to create medium and high fidelity interactive models and prototypes to validate business requirement and conduct usability testing. Participate in ideation, scoping, testing, and validation of new products and services on a variety of platforms. You will be rated on the following Competencies for this position: Customer Service Analysis and Problem Solving Technoloy Awareness Communications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is relatively sedentary. Travel is required for design sessions, usability assessments, national and local meetings, consultations, and training. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VSHO - Clinical Services 2402 Wildwood Ave Suite 301 Sherwood, AR 72120 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]