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Job opening: Public Safety Dispatcher

Salary: $44 117 - 70 578 per year
Relocation: YES
Published at: Oct 07 2024
Employment Type: Full-time
This position is located in Glacier National Park, in the Division of Visitor and Resource Protection. Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately March 22nd through November 30, and you will be in a non-pay status for the remainder of the year. Government housing may be available.

Duties

Physical Demands: The incumbent must function efficiently in a confined space for extended periods of time with no breaks and no opportunity to leave the confines of the dispatch center. Public Safety Dispatchers are considered "essential employees," meaning they are required to work most holidays, report for duty during adverse weather conditions, and work long hours exceeding normally scheduled shifts in case of emergencies. The nature of the work is primarily sedentary, performing office tasks and occasionally bending and lifting during the movement of records and materials. Tihe incumbent is subject to rotating shift work and uncommon tours of duty. Work requires the use of voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and dscern a variety of audible communications and signals simultaneously. The work is of an emergency nature, and is often emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written and electronic logs Working Conditions: Work is normally performed in a specialized office setting, which is well-lighted and temperature controlled. The setting is confined and secure, with controlled entry and egress. Radios are continuously monitored and telephones constantly ring, resulting in periods of excessive and constant noise. Incumbent must be able to concentrate on work projects amidst noise, interruptions, and the movements of others. The incumbent will occasionally be assigned to accompany field personnel in patrol vehicles for area and function familiarization. When performing duties of Public Safety Dispatcher, the incumbent may not leave the dispatch center unless relieved by another qualified Public Safety Dispatcher. Duties: Dispatch complex multi-jurisdictional all-risk incidents for law enforcement, wildland and structural fire, aviation, intelligence, medical, search and rescue, and other emergency service functions with federal, state, county and local cooperators. Coordinate initial emergency response, evaluating incidents, soliciting all necessary information, and applying judgment according to interagency guides, protocols and pre-plans. Receive and evaluate emergency calls, soliciting information to initiate an appropriate response of emergency services personnel, acquiring critical information (law enforcement, fire, medical search and rescue, etc.) from the public and other public safety agencies Perform office duties to include file maintenance and data entry utilizing a number of specialized computer programs such as NCIC (National Criminal Information Center), NLETS (National Law Enforcement Telecommunications System), and CAD (Computer Aided Dispatch).Duties will be developmental in nature when filled below the full performance level. Duties will be developmental in nature when filled below the full performance level.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-10/25/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Pllease also include the grade level of all federal positions. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position at the GS-06 grade level, you must possess the following minimum qualification by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). Examples of qualifying specialized experience include but are not limited to, the following: provide dispatch and/or call taking services, related to public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related); operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications. . You must include hours per week worked. Please also specify the grade level of any federal position. To qualify for this position at the GS-07 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). Examples of qualifying specialized experience include but are not limited to, the following: provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, wildland fire, or other complex environments or situations); coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications.. You must include hours per week worked. Please also specify the grade level of any federal position. To qualify for this position at the GS-08 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors) Examples of qualifying specialized experience include but are not limited to, the following: provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation, in a complex environment (i.e. remote/urban environment, serves more than one division, unit, jurisdiction, and/or agency, or other complex situations); coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to interpret information, run queries and document communications; review internal operating procedures and systems related to public safety to make recommendations for improvement; provide technical guidance, orientation, and training to new employees or lower level dispatchers.. You must include hours per week worked. Please also specify the grade level of any federal position. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.

Contacts

  • Address Glacier National Park PO Box 128 West Glacier, MT 59936 US
  • Name: John Rhoades
  • Phone: (307) 344-2093
  • Email: [email protected]

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