The primary purpose of the Program Support position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the VA Lexington Health Care System by participating in the direct, on-site management and administration of the Fisher House program. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

Duties

The position is located in the Fisher House and reports to the Fisher House Manager. The employee independently plans and implements work plans, and projects as well as proactively anticipates in the Fisher House's strategies and requirements; develops and interprets policies, procedures, and regulations in conformance with established mission objectives; integrates and coordinates the work of Fisher House volunteers and in the absence of the Fisher House Manager, the 2.0 FTEE housekeeping staff as necessary and resolves most conflict as they arise. The employee assigns work to volunteers and students as appropriate to support the mission of the Fisher House. The Fisher House Manager is continually advised of emerging or unanticipated issues and circumstances that arise at theFisher House or that may impact the medical center and is presented with recommended solutions. The incumbent informs the Fisher House Manager about all progress, potentially controversial matters or far-reaching implications as issues arise. Completed work will be reviewed in terms of accuracy, timeliness, effectiveness in message delivery, and in terms of customer service to Veterans and their families and key stakeholders. The core duties of this position include but are not limited to: Serves as the point of contact for initial inquiries regarding policies, procedures, standards; lodging eligibility; referral processes; staff volunteer opportunities; responsible for monetary and offer of in-kind donations. Conducts orientation and ensures all Fisher House standards and house rules are followed. Serves with full program authority in the absence of the Fisher House Manager including supervision of staff and volunteers. Receives and addresses guest complaints using tact and diplomacy. Enforces compliance of program expectations, including the removal of the guest. Complies with health, safety, privacy, sanitation rules and regulations. Will assist with monitoring cleanliness and safety of the communal living areas and guest rooms as needed. Assists in the preparation and tracking of work orders relative to repair and maintenance issues. Plans and develops controls and procedures regarding acceptance of donation and gifts. Assists in the development and update of informational bulletins, brochures, and resident packets. Ensures funds are protected and accounted. Implements Fisher House Manager's new procedures, regulations and guidelines concerning operations. Establishes and maintains various automated databases on program operations such as occupancy, referral sources, average length of stay, guest demographics, etc. Assembles facts, evaluates information, and drafts reports and correspondence for Top Management and Central Office. Responsible for staff support to ensure effective planning, operation, and evaluation of an active well-balanced Voluntary/Community Relations Program. Authorized to terminate volunteers who fail to follow established procedures. Has the latitude to reassign volunteers as required and to counsel them concerning violation of rules and regulations. Available to give lectures and presentations to the community as well as organizes tours of the Fisher House to interested community partners and other agencies on the Fisher House mission. Develops information and communication for use on multiple platforms within and outside of VA Lexington Health Care System, including electronic, print, and graphic design content to support the electronic Fisher House newsletter and the Fisher House website. Prepares a monthly house calendar, weekly house bulletins and promotional materials for events within the house for guests staying at Fisher House. Uses specific digital and social media platforms including writing, editing and graphic design relevant to support a broad base of initiatives, program launches, issues, and efforts to support the broadest methods of communications with the widest audience possible. Performs other duties as assigned. Work Schedule: Based on the Needs of the Service [The available tour of duties will be discussed further during the interview process.] Telework: Position is not eligible for telework. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant ( Fisher House)/PD30460A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/11/2024. Applicants must possess the following specialized experience to meet the minimum qualifications for this position: SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Developing, establishing, and implementing operational policies. Providing orientation, lectures, and presentations. Scheduling appointments. Ensuring compliance with health, safety, privacy, and sanitation rules/regulations. Entering, tracking, and retrieving data. Evaluating program's effectiveness and recommending changes for improvement. Verifying & electronically posting time and attendance records. Maintaining, coordinating, and management of funds. Serving as the purchase order clerk for the submission of purchase orders, requests for turn-in receipts, and management of all equipment and supplies. Assisting in the preparation and tracking of work orders relative to repair and maintenance issues. You will be rated on the following Competencies for this position:Administration and ManagementClericalCommunicationCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is minimally sedentary. Frequent walking, climbing stairs, standing, carrying household items and files and driving an automobile to and from project sites are required. No special physical demands are involved. Work Environment: The work involves normal discomforts associated with an office and home environment. There may be occasional exposure to dust and dirty conditions of guests' rooms and other elements common to a home environment. The work area is adequately lighted, heated, and ventilated. Nature Of Assignment: Performs specialized duties in a defined functional or program area involving a wide variety of problems or situations; develops information, identifies interrelationships, and takes actions consistent with objectives of the function or program served. Level of Responsibility: Work is assigned in terms of objectives, priorities, and deadlines; the employee works independently in resolving most conflicts; completed work is evaluated for conformance to policy; guidelines, such as regulations, precedent cases and policy statements require considerable interpretation and adaptation. Basis for Selection. Selection for this position will be based on the objective evaluation of the candidates' total qualifications for the position. "Qualifications" means the combination of experience, training, education, skills, knowledges, abilities, personal characteristics, and merit factors deemed to be pertinent to successful performance. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Lexington VA Health Care System 2250 Leestown Road Lexington, KY 40511 US
• Name: Michael Helton
• Phone: 615-582-2884
• Email: [email protected]