Job opening: IT End User Services Coordinator
Salary: $68 405 - 88 926 per year
Published at: Oct 04 2024
Employment Type: Full-time
This position is located in IT End User Services Division, IT Partner Engagement Directorate, Office of the Chief Information Officer.
The position description number for this position is 451078.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
The incumbent of this position will work a Flextime, Compflex or Maxiflex schedule.
This is a non-supervisory, bargaining unit position.
Duties
The position is in the IT End User Services (EUS) Division, of the IT Partner Engagement Directorate, within the Office of the Chief Information Officer (OCIO). The incumbent reports to an IT Supervisory Specialist within one of the sections of the division. The incumbent will provide end user coordination assistance in relation to hardware, software, workstation, mobile and telework needs, including provisioning assistive technology solutions. Coordinates end-user support functions which includes the OCIO Service Desk. Works with Library stakeholders and other OCIO directorates to plan and maintain the end user computing environment.
Qualifications
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to provide support services to end users.**
Ability to perform quality assurance and reporting services for end users.**
Ability to provide IT operations and project coordination support for an agency/organization.**
Ability to provide customer service while exercising judgment and discretion.
Ability to communicate in writing
Ability to utilize reporting tools.
Ability to communicate effectively other than in writing.
Education
There are no education requirements for this posting.
Contacts
- Address LIBRARY OF CONGRESS
Human Resources Dept.
101 Independence Ave. SE
LM107
Washington, District of Columbia 20540-2700
United States
- Name: Job Help Desk
- Phone: 202-707-5620
- Email: [email protected]
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