This position is located in the Administrative Office of the Morale, Welfare & Recreation Department at Naval Support Activity-Panama City, FL. The primary purpose of this position is to provide a wide range of support and assistance that is in direct support of programs, administrative and management functions within the MWR Department. Additionally, the employee delivers information and referrals to customers visiting or calling on the MWR Department. Opened to the local commuting area.

Duties

Greets visitors, receives telephone calls, and ascertains the nature of the visit or calls in a professional, respectful manner. Answers requests for information, which can be provided based on information from records and files or personal knowledge of services available. Responds appropriately to inquiries whether by telephone, fax, and e-mail, personal visit, or in writing. Maintains and inputs a statistical record of contacts into required data systems in a timely manner. Prepares a wide range of recurring and non-recurring correspondence, reports, statistical data, briefs, forms and other documents using a variety of office automation software and equipment. Collects, receives, counts and verifies monies received through facility daily cash reports. Maintains key control for MWR. Issues keys to activity managers and staff and maintains accurate records of accountability. Proofreads and edits materials prepared by self and other MWR staff to ensure correct spelling, grammar, punctuation, capitalization, and compliance with the Navy Correspondence Manual and Command policy. Composes basic correspondence of a routine or non-technical nature. Provides advice and guidance to other MWR staff on administrative policies and procedural requirements and assists in solving problems where existing guidelines can be applied. Duplicates and assembles informational and educational materials in support of MWR Administration meetings and trainings. i.e. Standard Operating Procedures (SOP's). Picks up, delivers and distributes mail including but not limited to incoming and outgoing correspondence, publications, regulations, and directives. Assists MWR staff with coordination of meetings, trainings, and inspections. Relays instructions and reminders from Department Head to managers and supervisors. Reserves and sets up meeting room, contacts participants, ensures all required materials and services are provided as directed, and takes minutes and requested. Uses word processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters; uses database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports. Establishes and maintains files of requisitions and supporting documentation to ensure that all requested items are properly received and accounted for, and that all required follow-up actions are completed. Prepares NAF travel orders and arranges travel reservations, accommodations and government travel credit cards for all MWR Personnel. Provides training on travel rules, regulations and forms to staff members. Prepares all travel related forms and disbursement for approval and payments. Maintains office supply inventory and orders items as needed. (place order, receive orders, distribute to appropriate office). Performs backup functions for Accounting Expeditor (training will be provided). Performs other miscellaneous duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• Must provide proof of U.S. Citizenship or U.S. National.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: Knowledge of the MWR mission, functions, and programs, and of the policies, regulations, procedures, and reporting requirements governing those programs preferred. Knowledge of the military lifestyle, the unique challenges faced by service members and their families, and the array of services available to address those issues preferred. Skill in communicating with customers to obtain factual information and explain regulations and agency procedures and other organizations involved. Skill in drawing out and organizing relevant information from persons who are often unaware of legal and procedural requirements. Proficiency in grammar, spelling, punctuation, capitalization, and professional correspondence format to prepare and edit written correspondence and reports. Knowledge of administrative practices and procedures common to organizations such as those pertaining to areas of responsibility; channels of communication; delegation of authority; preparation and routing of correspondence; mail distribution; filing systems; and requisition/receipt of supplies and services. Knowledge of various office automation software (word processing, spreadsheet, database, graphics, etc.) to produce a wide range of documents that often involve complex formats or extensive editing, or to perform data entry, manipulation and retrieval. Knowledge of the nature and capability of different software packages and the integration compatibilities among different software types. Knowledge of DoD travel procedures, including travel approval procedures, preparation of travel orders and documents, government travel credit card requests, air and ground transportation arrangements, and travel claim forms. You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire, and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT You must be a US Citizen. Males must be registered or exempt from Selective Service. https://www.sss.gov/register/ Selectee must be determined suitable for federal employment. Selectee may be required to successfully complete a probationary period. Selectee is required to participate in the direct deposit pay program. Social Security Card is required. Satisfactorily complete an employment verification (E-VERIFY) check. A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

Education

This position does not have a positive education requirement.

Contacts

• Address NSA Panama City 101 Vernon Ave Bldg 468 Panama City, FL 32407-7018 US
• Name: Karen Chi
• Phone: (850) 235-5737
• Email: [email protected]