This position serves as a Patient Representative located within the Quality Management Department of the Pine Ridge Hosptial in Pine Ridge, SD. The incumbent will serve as a patient advocate who supports the interests of patients and provides a channel through which patients can seek solutions to problems, concerns or unfulfilled needs. The position reports to the Quality Management Director.

Duties

Serves as a liaison and resource between patients, their families, visitors and the Outpatient, Inpatient and Emergency Department. Receives concerns and complaints from patients, their families or others regarding hospital care and other services provided. Coordinates efforts with hospital personnel, both professional and nonprofessional, in attempts to identify potential problem areas and seek solutions to problems. Works closely with the medical and nursing staff to coordinate discharge planning activities, explaining to patients when necessary, the continuing treatment required and local resources available upon their return home. Develops and maintains a sound working relationship/liaison with community resources

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: Your resume must demonstrate the following education and/or experience as outlined below for the grade level(s) you are applying to. Any specialized experience must be equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the tasks as identified. GS-07: One (1) year of specialized experience equivalent to at least the GS-05 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Working directly with resolving customer complaints and grievances; works closely with the medical and nursing staff to coordinate discharge planning activities; facilitates needed services with appropriate clinics, transportation and burial service arrangements for patients; maintains complete, accurate and timely records of all patient contacts. Or one (1) year of graduate level education that demonstrates the knowledge, skills and abilities necessary to do the work of the position. Or completion of a Bachelor's degree with Superior Academic Achievement. One of the following three needs to be met for Superior Academic Achievement: (1) Class Standing- upper third of the graduating class. (2) Grade-Point Average- 3.0 or higher out of a possible 4.0 as recorded on official transcript, or based on courses completed during final 2 years of curriculum; OR 3.5 or higher out of a possible 4.0 based on average of required courses completed in major, or required courses in major completed during the final 2 years of curriculum. (3) Honor Society Membership- election to membership in a national scholastic honor society. Or a combination of specialized experience and education. GS-09: One (1) year of specialized experience equivalent to at least the GS-07 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Serves as a liaison and resource person between patients, their families, visitors; providing a channel through which patients can seek solutions to problems, concerns, and unfulfilled needs; coordinates efforts with hospital personnel, both professional and nonprofessional, in attempts to solve problems and identify potential problems areas; recommends modifications of hospital practices and policies that seem to cause repeated problems. Or completion of a Master's or equivalent graduate degree. Or two (2) full years of progressively higher level graduation education leading to such a degree Or LL.B. or J.D., if related. All education must demonstrate the knowledge, skills and abilities necessary to do the work of the position. Or a combination of specialized experience as described above and graduate education. Only graduate education in excess of the first year is creditable toward meeting the experience requirement when combining experience and education. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.

Education

You may qualify for this position with education. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Pine Ridge Service Unit PO Box 1201 E Hwy 18 Pine Ridge, SD 57770 US
• Name: Joseph Dudley
• Phone: 605-252-2771
• Email: [email protected]