As an IT Specialist, you provide customer support to end users at Mount Rushmore National Memorial.

Duties

Planning the upgrading, modification, and configuration of communications systems and associated infrastructure Manage on and off premise based infrastructure to support organization Voice over Internet Protocol and Radio over Internet Protocol systems Analyze and resolve network outages to restore service as quickly as possible to end users Optimize system functionality and performance Troubleshoot configuration/system problems and initiate corrective actions Consult with customers to understand their priorities and recommend approaches for integrating systems administration requirements into daily operations

Requirements

• You must be a U.S. citizen or national.
• Appointment subject to background investigation and favorable adjudication.
• May be subject to a one-year probationary period.
• All requirements must be met by the closing date of this announcement.
• Status candidates must meet-time-in-grade requirements.
• You will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Occasional overtime may be required.
• Males born after 12-31-59 must be registered or exempt from Selective Service

Qualifications

In order to be qualified for this position, you must possess one year of specialized experience, equivalent to the GS-11 level in the Federal service installing and configuring hardware or software in alignment with organizational policies; researching and then resolving complex IT software/hardware problems (e.g. involving multiple systems, new software, unprecedented issues) for end users; providing guidance to employees on IT policies and procedures; and recommending improvements to IT programs or policies - AND - IT related experience that demonstrates the following competencies 1) Attention to Detail: ensuring IT systems, programs, and/or users are in compliance with established policies; 2) Customer Service: identifying customer needs to recommend products/services which will enhance their operations; 3) Problem Solving: modifying or adapting existing IT systems or policies to resolve customer issues or improve service delivery; and 4) Oral Communication: training end users on the use of IT systems or providing technical guidance to decision makers and/or other technical staff. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. This announcement may be used to fill one or more positions. Physical Demands: The work is primarily sedentary; however, some work requires walking in steep terrain (to access IT infrastructure) and standing in conjunction with customer site visits, travel, and attendance at meetings and conferences away from the work site. The work may also involve carrying light item, such as papers, books, or small parts; lifting, with assistance, various pieces of IT equipment such as computers, components, and printers; or driving a motor vehicle. Working Conditions: Work is typically performed in an office setting where typical risks and discomforts that require normal safety precautions occur; however, some work will occur in outdoor areas or industrial and/or maintenance areas that may require the use of hardhats, hearing protection, fall restraints or other protective equipment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Mount Rushmore National Memorial 13000 Hwy 244 BLDG31 Suite 1 Keystone, SD 57751 US
• Name: Philadelphia Services Branch
• Email: [email protected]