The Veterans Service Center Manager (VSCM) is responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. The VSCM is responsible for directing and supervising the administration, control, and direction of VA 's compensation and pension programs through a team of Service Center Supervisors.

Duties

Major Duties of this position are, but not limited to: Responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. Participates in the formulation of policies, development of human resources, staff development, fiscal planning, and program evaluation of the Service Center. Coordinates functions with other divisions and service organizations that have an impact on the processing of Veterans claims. Responsible for direct supervision of Service Center coaches and, through them, assigned personnel. Recommends selections, prepares performance ratings, reviews serious disciplinary actions, hears and resolves grievances, and makes recommendations for incentive awards and/or promotions involving personnel under his/her jurisdiction. Responsible for the quality of service to Veterans and beneficiaries as related to the rating activity, including determinations of quality level and taking positive supervisory steps to correct deficient quality. Ensures equal employment opportunities for all Service Center employees. Assumes responsibility for budgetary controls and expenditures of fund allocation for the Division. Provides timely responses to Congressional, White House and other special inquiries concerning VA benefits. Work Schedule: Full time, Monday through Friday, 07:00am - 04:30pm. Telework: Available, per agency policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Veterans Service Representative (VSCM)/37979A Relocation/Recruitment Incentives: Authorized; Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. Click here for more information. Financial Disclosure Report: OGE-450 Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• If you receive a conditional offer of employment, you will be required to complete the OF-306, Declaration for Federal Employment
• All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choosing

Qualifications

To qualify for the Veterans Service Center Manager (VSCM) position, the applicant must meet all requirements by the closing date of the announcement, 10/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 14 (or higher) and the promotion potential of your current position must be at least GS- 14. You must provide a copy of your most recent SF-50, "Notification of Personnel Action" showing that you are in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate that you possess (1) year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates (1) year time-in-grade. General Adjustment and Award SF-50's cannot be used for time-in-grade verification purposes. You may qualify based on your experience as described below: Specialized Experience: Applicants must have one year of Specialized Experience which is equivalent to the GS-13 grade level. The applicant's specialized experience must document the following: A thorough knowledge of a complex field of laws, regulations and federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough know ledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work mainly is sedentary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Honolulu Regional Benefit Office 459 Patterson Road, E-Wing Honolulu, HI 96819-1522 US
• Name: Christan Elmer
• Phone: 515-323-7575
• Email: [email protected]