Serves as the night-time manager on duty at a hotel with an excess of 500 rooms.

Duties

Responsible for resolving sensitive guest situations on as individual basis through telephone calls, letters, or special interactions. Asks exploratory questions to identify concerns, needs and expectations as fully investigate issues such as: long lines, food & beverage quality, inclement weather, negative employee comments, property damage and guest losses. Determines and provides appropriate level of guest recovery. Develops follow up procedures that is used with each department, as needed, to be sure that corrective actions have been completed to keep future guest situations from happening. Focuses on providing efficient service and meaningful experiences for our quest. May handle cash on an as needed basis. Serves as a member on the Executive Committee. Works closely with all departments to ensure a coordinated effort to meet our guests needs. Maintains "Manager on Duty" responsibility.

Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A physical examination may be required
• Must be willing to adhere to strict appearance policy
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level. One year work experience directly related to the duties described above in a service related industry. Basic computer skills. IN DESCRIBING YOUR WORK EXPERIENCES, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. WHEN USING EDUCATION TO QUALIFY, PLEASE UPLOAD YOUR TRANSCRIPTS. Only those candidates meeting highly qualifying criteria will be initially referred. If a highly-qualified candidate is not selected, an additional referral to include all qualified candidates may be issued at management's request.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

All candidates (to include current employees) are required to include transcripts with their application package. Failure to do so may result in an ineligible rating. Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Contacts

• Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL DO NOT MAIL Lake Buena Vista, FL 32830 US
• Name: Shades of Green Resort®
• Phone: (407) 824-3190
• Email: [email protected]