About the Position: This position is with the Defense Health Agency, Naval Hospital, Directorate of Surgery, Agana Heights, Guam. Incumbent serves as the Process Improvement Manager, performing duties related to the planning, coordination, facilitation and direction of administrative process and methods associated with managing the facility's Lean Six Sigma and Process Improvement Program, training, and initiatives.

Duties

Serves as the Process Improvement Manager by developing or improving administrative processes and methods to ensure the successful delivery of medical services. Assists leadership with ongoing evaluation of the operating environment through data management and analysis. Develops long-range project proposals for Continuous Process Improvement (CPI) strategies. Directs the annual appraisal of the Performance Improvement Plan for the Medical Facility. Facilitates training of Lean Six Sigma and process improvements for the Medical Facility.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• You will be required to provide proof of U.S. Citizenship.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• Required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, etc.), unless exempted by a licensed physician.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.
• This position requires the incumbent to obtain and maintain a Certified Lean Six Sigma Green Belt at the GS-0343-11 level.
• This position requires the incumbent to obtain and maintain a Certified Lean Six Sigma Black Belt at the GS-0343-12 level.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Requirement for: Program Analyst, GS-0343-11 Specialized Experience: One year of specialized experience which includes analyzing internal processes to ensure compliance with regulations or policy, using Lean Six Sigma methodology to recommend changes to processes, collaborating with team members or stakeholders to implement plans for improvement, and utilizing automated software to collect data for reports.. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Business Management, Human Resource Management. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09) to be eligible for the GS-11 Level. Requirement for: Program Analyst, GS-0343-12 Specialized Experience: One year of specialized experience which includes collaborating with team members or stakeholders to identify inefficiencies, potential failure modes, and areas for improvement, overseeing projects by tracking project progress, managing risks, and resolving issues to keep projects on track, analyzing data or feedback to develop long and short-term improvement strategies to optimize processes, assisting to facilitate training of Lean Six Sigma courses, utilizing automated software to prepare process improvement outcome metrics data reports. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11) to be eligible for the GS-12 Level. You will be evaluated on the basis of your level of competency in the following areas: Information ManagementInterpersonal SkillsOrganizational AwarenessProblem Solving

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83FJ DHA INDO PACIFIC MKT-GUAM DO NOT MAIL Agana Heights, GU 96910 US
• Name: Army Applicant Help Desk