The incumbent serves as a senior Integrated Technology (IT) Specialist within the Unified Communication and Collaboration Services (UCC), with responsibility for providing administrative and technical leadership within the staff of IT specialists and network engineering working on complex tasks directly associated with delivering unified communications and collaboration security services to the National Institutes of Health (NIH) community.

Duties

Develops and evaluates models for security solutions for unified communications and collaboration services. Serves as a subject matter expert and resource manager for projects involving security service delivery for unified communications and collaboration services. Provides technical management, guidance, advice, and support for specialized design and management of unified communications and collaboration systems required to meet customer's unique requirements. Manages or oversees projects for the design, development, and support of unified communications and collaboration services. Manages the initiation, planning, and coordination of projects, and project activities. Utilizes business management skills to manage, carry out, and oversee resource management activities, including procurement, contracting, financial resources, administering invoices, receiving and responding to quotes for systems or services. Makes determinations on alternate methods of communicating system changes to improve effectiveness and awareness of changes among users.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• If selected, you will be required to complete a Confidential Financial Disclosure Report, OGE Form 450.

Qualifications

In order to qualify for an Information Technology Specialist, GS-2210 position you must have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates all of the following four competencies: 1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; and 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; and 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In order to qualify for an Information Technology Specialist, GS-2210 position at the GS-14 level, you must have 1 year of specialized experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing IT related tasks such as: managing projects for design, development, and support of unified communication and collaboration services; managing resources for IT programs and services; providing technical guidance and expertise to management and technical staff; and providing information on unified communication and collaboration services to users and other audiences. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12534148

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Chrystalina Ocasio
• Email: [email protected]