Supervise a team of Passport Specialists within the Boston Passport Agency, Bureau of Consular Affairs (CA/PPT/BN) in Boston, Massachusetts. The incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals, as provided by the laws and regulations of the United States. Provide direction and expertise while supervising passport specialists working in a Fraud Prevention or Customer Service unit.

Duties

Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed. Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance. Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications. In conjunction with the Customer Service Manager (CSMs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice.

Requirements

Qualifications

Applicants must meet all the required qualification requirements described below by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per5CFR 300, Subpart F. MINIMUM QUALIFICATIONS: Applicants must have 1 year of specialized experience equivalent in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position at the grade level to which you are applying. Specialized Experience: Must have at least one full-time year (52 weeks) of specialized experience equivalent to the GS-11 grade level in the Federal service (or comparable level of experience from outside the Federal service) performing ALL of the following duties: Providing training or guidance to staff on technical topics such as passport application adjudication procedures or fraud prevention; Applying appropriate statutes, rules, and regulations to examine and adjudicate passport applications; and Synthesizing information from multiple sources to make decisions or recommendations. There is no education substitute for specialized experience at the GS-12 level. Your resume must CLEARLY demonstrate this experience. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume must support your application responses. Experience refers to paid and unpaid experience, including volunteer work performed through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address
• Name: Midwest Services Branch
• Phone: 816-426-5706
• Email: [email protected]