The program applications specialist works closely with Administrative Leaders (ALs), Clinical Leaders (CLs), and team members to ensure analytics validates that supply and demand are aligned using accurate and timely clinic management tools. Responsible for establishing in-depth training for services, as necessary, to ensure staff are properly educated and accountable for clinical data management, and clinic profiles established and maintained at the service-level.

Duties

Specific duties include but are not limited to: Possess vast computer knowledge in developing and capturing data from VistA and other VA data sites (VSSC and BISL) to be able to understand, analyze and interpret clinical data at the team, service, and executive levels. Responsible for all aspects of new clinic establishment in VistA and provides guidance for clinic set-ups and groupings in VSE. This will include ownership of the clinic profile request process for new clinic builds, as well as the actual building of clinics. Review clinic modification, clinic cancellation, clinic remapping, clinic deactivation, and clinic reactivation requests, ensuring all requests for clinic maintenance adhere to the National Scheduling Directive and local DVAHCS policies and procedures. Responsible for ensuring timely review and approval actions occur for all modifications and clinic deactivation requests, which will include completing all such actions in VistA. Review active clinics and provide detailed analysis of findings to management on an annual basis, as requested. Review utilization reports to ensure adequate appointment availability, clinic capacity, appointment slot utilization, minimal unscheduled visit rates, and optimal percent utilization rates (scheduled and actual), assisting with plans for corrective action if outside locally determined acceptable ranges. Research and identify training needs for DVAHCS staff in areas of clinic cancellation and clinic profile requests, clinic set up, maintenance, utilization, or special projects as directed by management. Advise and provide training to all services on the use of both of the request processes and will ensure the request processes are used appropriately providing re training or guidance as needed. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Applications Specialist/PD06928A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07. You may qualify based on your experience and/or education as described below: GS-7 GRADE DETERMINATION: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to identify training needs for agency in the area of clinic cancellation and clinic profile request, clinic set up, maintenance, utilization, or special projects as directed by management; analyzes training needs and makes recommendations to supervisor(s), develop instructions based on analysis, make arrangements for training, and will conduct and evaluate training; plan effectively, have sound fundamental knowledge of organizational theory and practice, and have a high degree of skill in oral and written communication; assist clinics and services in reviewing and understanding clinic utilization data using either VistA or VHA Support Service Center (VSSC) reports, and provide technical guidance to services and will assist with clinic establishment requests. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have one (1) full year of graduate level education or superior academic achievement? This must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application will not be processed). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate education. GS-9 GRADE DETERMINATION: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: ability to identify training needs for agency in the area of clinic cancellation and clinic profile request, clinic set up, maintenance, utilization, or special projects as directed by management; analyzes training needs and makes recommendations to supervisor(s), develop instructions based on analysis, make arrangements for training, and will conduct and evaluate training; plan effectively, have sound fundamental knowledge of organizational theory and practice, and have a high degree of skill in oral and written communication; assist clinics and services in reviewing and understanding clinic utilization data using either VistA or VHA Support Service Center (VSSC) reports, and provide technical guidance to services and will assist with clinic establishment requests. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must posses a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related? This must be from an educational program from an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application will not be processed). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate education. You will be rated on the following Competencies for this position: Customer ServiceOral CommunicationProblem SolvingTeamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary, but does require some walking and standing for a few minutes at a time several times a day processing paperwork, filing, etc. Requires the ability to move from one geographic location of the facility to another. Minor lifting of 5 lbs or less, carrying files, paper supplies and manuals. Use of a computer keyboard and telephone keypad. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Durham VA Medical Center 508 Fulton Street Durham, NC 27705 US
• Name: Natasha Bridge
• Phone: 804-854-2579
• Email: [email protected]