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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance and enable taxpayers to transact and communicate electronically to file their returns and make payments. WHAT IS THE ACCOUNTS MANAGEMENT ORGANIZATION? The Accounts Management (AM) Organization provides taxpayers with tax law and account-related assistance via telephone, correspondence, and Web. AM employees respond to both written (Adjustments & Taxpayer Relations) and verbal (telephone support) inquiries. Providing this type of assistance is labor intensive and requires a significant level of institutional and technical knowledge. WHAT IS THE LEAD CADRE TRAINING PROGRAM? The purpose of the Lead Cadre Program is to prepare employees to confidently step into the Lead Contact Service Representatives (CSR) and Tax Examining (TE) positions fully prepared to meet all job requirements.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Qualified applicants will be ranked in accordance with the MSP procedures. You must meet the following requirements by the closing date of this announcement: LEAD TAX EXAMINING TECHNICIAN GS-08 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: experience working/adjusting individual and/or business accounts, applying tax laws, regulations, practices, tax forms, notices, bills, and other documents relative to this position. Your experience should be sufficient to identify the nature and scope of problems or issues; make appropriate adjustments to accounts, and advise the taxpayer of options available for meeting tax obligations. Experience with on-line systems, research materials, technology and tools to resolve taxpayer's inquiries/issues. TIME-IN-GRADE REQUIREMENTS: Under merit promotion procedures, applicants must satisfy time-in-grade requirements contained in 5 CFR 300, Subpart F. Time is credited based on calendar time served in a grade, regardless of the number of days or hours worked. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" or Status applicants. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

This job does not have an education qualification requirement.

Contacts

• Address TS - RICS-Return Integrity and Compliance Services 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748