Position Location: This vacancy is located at the Social Security Administration field office, 9120 W. Capitol Drive, Milwaukee, WI 53222. APPLICATIONS considerations only for the Interagency Career Transition Assistance Program (ICTAP) in commute area of the selected location.

Duties

Technical expert responsible for developing and adjudicating the most complex, non-routine Title II and/or Title XVI cases and on public fraud issues in specific claims and post-entitlement cases. Provides lead role in technical training and mentoring other employees.

Requirements

• Proof of ICTAP eligibility required
• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required.
• Job offers are contingent on background / security investigation results
• All qualification requirements must be met by the closing date of the announcement
• Must pass the Competency Assessment Interview Process (CAIP).

Qualifications

Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include functioning as a lead worker or performing quality control functions in reviewing caseloads (e.g., income maintenance, benefits, pension plans, health insurance, etc.); adjudicating, authorizing, investigating or reconsidering claims; and evaluating benefit programs to assess the integrity and quality of operations. Your Resume/Application must show at least one year of qualifying specialized experience equivalent to the GS-11 grade level and experience in (1) adjudicating, authorizing, investigating or reconsidering claims through face-to-face, telephone and other communication (2) functioning as a lead worker or performing quality control functions in reviewing caseloads (e.g., income maintenance, benefits, pension plans, health insurance, etc.), (3) adjudicating post-entitlement actions including Continuing Disability and Entitlement Reviews and using software and systems (4) mentoring, reviewing, or providing formal/informal training to Claims Specialists on laws, regulations, policies, and procedures. Candidates must describe specialized experience in detail. All qualification requirements must be met by the closing date of the announcement. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience). COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.

Education

There is no substitution of education for experience at this grade level.

Contacts

• Address DCHR - OOHRS 6401 Security Blvd Baltimore, MD 21235 US
• Name: Johanna Arevalo
• Phone: 404-562-1202
• Email: [email protected]