The primary purpose of the Program Support position is to assist the Fisher House Manager in providing temporary lodging - a "home away from home" - to family members of patients being treated at the VA Lexington Health Care System by participating in the direct, on-site management and administration of the Fisher House program. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

Duties

The core duties of this position include but are not limited to: Serves as the point of contact for initial inquiries regarding policies, procedures, standards; lodging eligibility; referral processes; staff volunteer opportunities; responsible for monetary and offer of in-kind donations. Conducts orientation and ensures all Fisher House standards and house rules are followed. Receives and addresses guest complaints using tact and diplomacy. Enforces compliance of program expectations, including the removal of the guest. Complies with health, safety, privacy, sanitation rules and regulations. Will assist with monitoring cleanliness and safety of the communal living areas and guest rooms as needed. Assists in the preparation and tracking of work orders relative to repair and maintenance issues. Plans and develops controls and procedures regarding acceptance of donation and gifts. Assists in the development and update of informational bulletins, brochures, and resident packets. Ensures funds are protected and accounted. Work Schedule: Based on the Needs of the Service [The available tour of duties will be discussed further during the interview process.] Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant ( Fisher House)/PD30460ARelocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/17/2024. Applicants must possess the following specialized experience to meet the minimum qualifications for this position: SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Developing, establishing, and implementing operational policies. Providing orientation, lectures, and presentations. Scheduling appointments. Ensuring compliance with health, safety, privacy, and sanitation rules/regulations. Entering, tracking, and retrieving data. Evaluating program's effectiveness and recommending changes for improvement. Verifying & electronically posting time and attendance records. Maintaining, coordinating, and management of funds. Serving as the purchase order clerk for the submission of purchase orders, requests for turn-in receipts, and management of all equipment and supplies. Assisting in the preparation and tracking of work orders relative to repair and maintenance issues. You will be rated on the following Competencies for this position:Administration and ManagementClericalCommunicationCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. PHYSICAL REQUIREMENTS: The work is minimally sedentary. Frequent walking, climbing stairs, standing, carrying household items and files and driving an automobile to and from project sites are required. No special physical demands are involved. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Lexington VA Health Care System 2250 Leestown Road Lexington, KY 40511 US
• Name: Michael Helton
• Phone: 615-582-2884
• Email: [email protected]