This position is located in Field Operations Directorate, Charlotte NC Field Office, Norfolk VA Field Office and Raleigh NC Field Office. As an Immigration Services Assistant (OA), you will Support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence, provide security checks, research, and analyze data, prepare reports and provide direct service to internal and external stakeholders.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Manage and review highly sensitive information from supporting documentation related to a variety of both naturalization and/or immigration case file types. Serve as A-file custodians in providing case file and data management support services to Immigration Customs and Enforcement (ICE) and Customs Border Protection (CBP) office units. Provide end-to-end support for naturalization ceremonies to include audits, secure certificate production and, systems validation and reconciliation. Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity. Perform quality assurance and quality control review of official digitized records created for immigration case files. Support incoming and outgoing mail operations within a field office to include inspection, processing, routing, and completion of activity logs and reports. Manage and schedule applicant appointments through coordination with leadership and communicating directly with applicants and their representatives. Provide training and mentoring support to entry-level clerical staff.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/23/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/23/2024. GS-08: You qualify at the GS-08 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Reviewing and screening immigration documents to ensure the consistency and validity of the data in the documentation submitted within the case and content management systems. Handling and safeguarding secure materials in support of processing in accordance with existing policy, guidance, and laws. Managing, maintaining and providing customer service support of appointments within a scheduling system. Ensuring official records, electronic and physical, are compliant within case management systems per existing immigration policy, guidance, and law. GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-08 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Serving as a local immigration records POC (Point of Contact), providing records management support to internal and external stakeholders. Creating, maintaining, and reconciling, physical and electronic immigration records. Assisting with staff inquires regarding reviews of applications and/or petitions for immigration benefits. Reviewing and maintaining quality control over final work product. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 09/23/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at these grade levels.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]