Serves as the primary administrative member of the PACT/Telehealth Service Line team. Duties will entail oversight of administrative aspects of service operations and programs to include: personnel management, data gathering, analysis, tracking, trending and reporting, budget preparation and other fiscal duties including fund control point management and other expenditure tracking, interactions with veterans, writing reports and controlled correspondence and other duties as assigned.

Duties

Duties include but not limited to: Personnel Management: The incumbent provides position management advice and recommendations to SVAHCS managers throughout the facility including providing advice on the distribution of workload among positions and clinics, and the processes and steps needed to complete the work. S/he develops major proposals to create or refine existing processes within Service programs and clinics throughout SVAHCS with the purpose of meeting national performance measures and productivity targets and ensuring compliance with national regulations and directive(s) as well as spreading efficiency and effectiveness. The incumbent develops proposals to restructure PACT/Telehealth Service Line program areas that require redistribution of significant portions of tasks or positions that are distinct but interrelated. The incumbent's organizational proposals involve extensive analysis prior to recommending significant changes. Analytical techniques are used to provide data to support recommendations. Ensures that performance ratings are submitted in a timely manner in accordance with regulatory guidelines. Exercises human resources responsibility by initiating requests for recruitment, interviewing and selecting employees, complying with EEO objectives; planning and assigning work, and maintaining accurate and current position descriptions. Sets priorities and establishes schedules; prepares performance evaluations, and recommendations for promotions and awards. Performance Improvement and Quality Management: The incumbent conducts studies of organizational efficiency and productivity and recommends changes or improvements in organization, staffing, work methods and procedures in service programs and clinics. The incumbent performs management surveys to determine programmatic compliance with agency regulations, procedures, sound management practices, and effective utilization of staff. S/he analyzes management techniques, processes and styles for improving facility-wide organizational effectiveness in the PACT/Telehealth Service Line. The incumbent analyzes individual clinics, programs, functions and organizations to determine whether the management systems in current use efficiently accomplish objectives sought and whether they provide controls necessary for sound operational management. Business and Strategic Planning: The incumbent provides leadership with independently developed data and objectively based information for making decisions on the administrative and programmatic aspects of operations and management and advises on potential benefits/uses of process improvement strategies to improve efficiency of programs. Performs budget execution functions to ensure that expenditures are consistent with budget formulation plans as thefiscal year progresses. Manages the overall supply needs, services, and material movement for the Service. Contract Management: The incumbent acts as a Contracting Officer Representative (COR) for the PACT/Telehealth Service Line for multiple short and long-term contract(s). Prepares procurement requests, evaluate proposals for work, and serves as COR for procurement and a variety of complex contracts, while also maintaining procurement and contracting records. Represents the Service and the facility with respect to contract changes, adjustments, or settlements and assists with the resolution of contractor claims, delays or suspensions of work. Determines when contract termination is warranted and works to affect it. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:30am to 4:00pm, Monday thru Friday Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD12857-O and PD12856-O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07 and for a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Researches and investigates new or improved processes or practices for potential application to service operations, Analyzes new or proposed regulations to determine impact on operations and management and develops new or modified administrative program policies, regulations, goals or objectives to ensure compliance with regulations, Advises management officials, supervisors, and employees on the interpretation and application of a variety of human resources policies, practices and procedures including staffing, classification, employee relations, benefits, and related areas, Ensures VISN and facility wide strategic initiatives, performance measures and monitors are met relating to the delivery of health care (i.e. clinic wait times, clinic flow, care coordination, provider continuity, appointment availability, consult management) and all other aspects of efficient health care system operations, Based on general guidelines, develop analysis or audit formats related to clinic access, scheduling compliance and workload capture, for use by administrative officers and other operational officials throughout the Health Care System. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a master's or equivalent graduate degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond completed graduate level education (in excess of the first year or 18 semester hours) and specialized experience to meet total experience requirements. Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Researches and investigates new or improved processes or practices for potential application to service operations, Analyzes new or proposed regulations to determine impact on operations and management and develops new or modified administrative program policies, regulations, goals or objectives to ensure compliance with regulations, Advises management officials, supervisors, and employees on the interpretation and application of a variety of human resources policies, practices and procedures including staffing, classification, employee relations, benefits, and related areas, Ensures VISN and facility wide strategic initiatives, performance measures and monitors are met relating to the delivery of health care (i.e. clinic wait times, clinic flow, care coordination, provider continuity, appointment availability, consult management) and all other aspects of efficient health care system operations, Based on general guidelines, develop analysis or audit formats related to clinic access, scheduling compliance and workload capture, for use by administrative officers and other operational officials throughout the Health Care System, Implements administrative policies and procedures for service-wide areas of responsibility, Exercises human resources responsibility by initiating requests for recruitment, interviewing and selecting employees, complying with EEO objectives; planning and assigning work, and maintaining accurate and current position description/functional statements, Implements administrative policies and procedures for service-wide areas of responsibility. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, or an LL.M. in a field related to this position that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond graduate level education (in excess of the first two years or 36 semester hours). You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingCommunicationsProject Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Physical Requirements: Light lifting (under 15 lbs); Use of fingers; Specific visual requirement: Read typed Chapters; Ability to distinguish basic colors and shades of colors; Hearing (aid permitted). The incumbent may occasionally be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Sheridan VA Health Care System 1898 Fort Road Sheridan, WY 82801 US
• Name: VISN 19 HR Contact Center
• Phone: 719-227-4600
• Email: [email protected]