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Duties

WHAT IS THE TAXPAYER SERVICES DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education - Distribution - National Distribution Center The following are the duties of this position at the full working level. With assistance from a higher graded Clerk, performs a limited number of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity. Assists in identifying and reviewing Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Assists in preparing and maintaining regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed. Conducts searches and other follow-up action on delayed shipments where acknowledged transmittals are not received timely. Transcribes and/or key verifies a wide variety of taxpayer prepared tax returns, related schedules, and/or documents.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT: To qualify for this position at this grade level you must: Be at least 16 years of age and have a high school diploma or GED and have at least 6 months of general clerical related experience. This experience could have been progressively responsible clerical, office or other work that indicates ability to acquire the particular competencies needed to perform the duties of this position. This may be paid or non-paid experience. Completion of an intensive, specialized course of study of less than 1 year may meet in full the experience requirements for GS-03. Courses of this type normally require completion of up to 40 hours per week of instruction rather than the usual 20 hours per week and are usually of at least 3 months duration. Such courses may have been obtained through a variety of programs such as those offered by business or technical schools, and through military training programs. To be creditable, such a course must have been designed specifically as career preparation for the work of the position being filled and must have provided the applicant with the necessary competencies/knowledge, skills, and abilities to do the work. OR EDUCATION: One (1) year of education above the high school level in any field of study obtained from an accredited junior college, college, university, business, secretarial or technical school. This means at least thirty (30) college semester/ forty-five (45) college quarter hours of education or 20 hours of formal classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school equaling 720 hours. Completion of an intensive, specialized course of study of less than one (1) year may meet in full the experience requirements for GS-03. OR COMBINATION OF EXPERIENCE AND EDUCATION: The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748