This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications (OC), Call Center Operations Group (CCOG). As a Lead IT Specialist (Security), GS-2210-14, you will oversee office and group-wide outcomes and to continuously deliver value to OC and its related stakeholders through the development, security, and operations (DevSecOps) of key products, systems, and programs.

Duties

As the Team Leader, the incumbent communicates assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion. Plans, organizes, and leads all IT Policy and Governance integration points with the formulation, presentation, and execution of the CMS IT budget. Develops specific courses of action to address and mitigate active cyber threats on a continual basis to minimize risk to CMS' high value IT systems including national call center customer service systems. Leads teams to implement agile development processes and methods using Continuous Integration/Continuous Delivery and DevSecOps principles to drive towards predictability and consistency in delivery. Develop and prepare a variety of written products, including briefing documents, special reports, technical documentation, analyses, and issue papers for senior management to make program operations decisions.

Requirements

• You must be a U.S. Citizen or National to apply for this position.
• You will be subject to a background and suitability investigation.

Qualifications

ALL QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. In order to qualify for the GS-14, you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-13 grade level in the Federal government, obtained in either the private or public sector, to include: Leading and providing direction on security operations on both on-premises and Cloud services to advance security monitoring/detection; Representing the agency on work groups and task forces as an expert on issues associated with areas of responsibility; AND Attending high-level meetings and conferences with or in place of leadership representing the product, program, or system or in areas of expected expertise such as legacy system modernization, Cloud operations and hosting, and DevSecOps transformation. Applicants must also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12536630

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of Communications 7500 Security Blvd Woodlawn, MD 21244 US
• Name: CMS HR Inquiries
• Email: [email protected]