This position is located within the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division. Announcement will have a first cutoff date of September 23, 2024, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Applicants meeting the qualifications for the Highly Preferred criteria may be referred FIRST to the selecting official.

Duties

Delivers Information Technology customer support services including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training in response to customer requirements. Communicates factual and procedural information clearly, orally and in writing. Gathers and analyzes basic facts and draws conclusions. Uses established industry practices, procedures or policies to determine an appropriate approach to problem resolution. Performs highly structured, entry-level work, guided by a specialist, designed to develop broader more in-depth knowledge and skills needed to perform higher-level assignments. Applies information security/information assurance policy, principles and practices. Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Driver's License required to operate government vehicle to performing service calls.
• Duties may involve working both indoors and outdoors (managing electronic message boards).
• Business operations are Monday-Friday but is subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events.

Qualifications

Qualifications must be clearly verifiable in your resume. Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts, and methods as well as skill in applying basic IT principles and practices in: Performing highly structured, entry level work designed to develop a broader and more in-depth knowledge and skill needed to perform higher level assignments; Communicating factual and procedural information clearly, orally and in writing, Gathering and analyzing facts and drawing conclusions, Data storage, software applications and networking. Highly Preferred Criteria: (All answers to the Highly Preferred criteria must be visible in your resume to get credit). Possess one (1) year Family Morale, Welfare, and Recreation (FMWR) work experience. Possess knowledge of RecTrac and CYMS systems.

Education

This job does not have an education qualification requirement.

Contacts

• Address DE-NAF-W0XYAA US ARMY GARRISON FORT MCCOY DO NOT MAIL Fort McCoy, WI 54656 US
• Name: NAF HUMAN RESOURCES OFFICE
• Phone: 608-388-3773
• Email: usarmy.mccoy.chra-hqs.list.sdd-usarc-chrsc-naf-employment@army.mil