About the position: This position will be assigned to Bellows AFS, HI.

Duties

Responsible for the management, administration, technical, and professional direction of lodging operations. Reviews, analyzes, and interprets Air Force and MAJCOM directives for implementation. Develops local management policies, plans, and directives to implement Air Force, MAJCOM, and local commander's policies concerning the operation and utilization of lodging assets. Responsible for planning, scheduling, and coordinating major activities for lodging projects and facilities associated with the installation. Develops measurable standards of performance, service, and accountability to assure a uniform system to provide cost-effective service to all guests and customers. Develops or oversees the development of all management plans and administrative procedures related to installation lodging activities such as administration, tenant relations, forecasted occupancy, assignment procedures, and general maintenance procedures. Develops operating and capital requirement budgets. Responsible for work force management, recruitment, and staff training. Establishes and maintains a professional employee training and development program. Manages an employee recognition program for all categories of employees on the lodging staff. Provides oversight for a cyclical facility preventive maintenance and renovation program. Maintains a 5-year capital improvement plan to assure quality furnishings, equipment, and services are provided to all guests. Maintains statistical data to monitor performance and budgetary requirements. Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques. Manages real property resources and provides expert advice on renovations, improvements, and minor and major construction. Ensures proper protocol is practiced. Coordinates with senior leadership and local, state, and federal officials concerning current lodging programs, practices, and trends. Establishes and maintains a cooperative liaison with local, state, and/or national lodging organizations, and chamber of commerce to foster better relations and enhance support of the installation's lodging requirements. Due to the dynamic nature of the customer service processes involved, must select, interpret, and make independent judgments relative to situations not specifically addressed in the guidance documents available. In such instances, keeps the supervisor advised of actions taken. Works under the supervision of the Det 2 Deputy Commander. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12535951

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/11/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Three (3) years of experience in the operational management of a civilian or military lodging program or AF Services programs related to lodging, recreation, sports and fitness, hospitality, food service, or business management. This experience must have included responsibility or supervision over various phases of program operations sufficient to demonstrate skill and knowledge in such areas as activity management planning and programming, economic soundness of program operations, uniform accounting and supply procedures, facility management, and supervision of a subordinate staff. Lodging program experience gained at the MAJCOM, Air Staff, or Agency level is an acceptable substitute. A baccalaureate degree, or higher, in hotel management, hospitality, or business (or 36 semester hours combined in hotel management, hospitality, or business), in addition to 2 years of experience as described above, may be substituted for the required 3 years of experience.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Bellows Sustainment Services Flight 18 FSS/FSCN Unit 5135 Box 10 APO AP, AP 96368-5135 US
• Name: Kadena NAF HR Office
• Email: [email protected]