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Duties

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS) - Executive Director Case Advocacy, Intake & Technical Support (EDCA ITS) - Quality Review Program (QRP) The following are the duties of this position at the full working level. Analyzes closed cases to identify inefficiencies and inequities. Reviews and analyzes TAS cases to identify underlying causes of problems and reports the overall balanced measures results. Interacts with other TAS analysts and technical advisors, as well as employees in other functions, to determine the technical and procedural accuracy taken on TAS cases, when applicable. Participates in the development and refinement of program requirements and measures. Analyzes areas of program operations, systems, and procedures; develops and recommends modifications to correct program deficiencies. Identifies trends and system failures, recommends solutions and best practices. Prepares feeder reports used for studies of systemic problems and revisions of IRMs and quality standards. Supports TAS BA publicity outreach efforts. Conducts analysis and ensures that necessary resources and information required is furnished to promote outreach objectives. Prepares material for presentations by self or others. Serves as instructor and subject matter specialist. Performs other duties as assigned.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE:GS-11 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. You must have all the following qualifications: Experience applying Taxpayer Advocate Service techniques to resolve accounts, examination, return processing, appeal and collection issues; Experience advocating for taxpayers with significant hardship (IRC 7811 and/or Internal Revenue manuals) through an Operational Assistance Order (OAR) on a full range of individual & business tax returns; Experience composing written communications to taxpayers, their representatives, and congressional offices, in order to expedite resolution of tax account issues & to educate regarding tax obligations, responsibilities, rights & options, including adverse consequences of decisions. OR PH.D or equivalent degree or 3 full academic years of progressively higher level graduate education leading to a degree in a related field of study from an accredited college or university. OR LLM, if related, OR A combination of qualifying graduate education and experience equivalent to that amount required. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". AND THIS IS A BILINGUAL POSITION: Applicants will be required to demonstrate proficiency in SPANISH You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

Contacts

• Address TAS - Deputy National Taxpayer Advocate 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748