Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: The U.S. Military Academy, West Point, NY is an academic institution located in the Hudson River Valley, 50 miles from New York City. The historic site is the oldest continuously occupied military post in America. West Point is a self-contained city with housing. Employees have access to the recreational facilities.

Duties

Responsible for the day-to-day operations of the West Point Visitor Center. Assist in planning, developing, and implementing the customer service program. Provide customer support (both internal and external) by researching and responding to telephone, email, and general public inquiries. Offer information on the West Point Community and the surrounding area to the visiting public. Provide customer support (both internal and external) by researching and responding to telephone, email, and general public inquiries. Confer with action officers and other subject matter experts to obtain the latest and most accurate information and imagery approved for public release. Coordinates with Visual Information (CIO/G6) for photography, video recording, audio/visual support for visitor center events, and the printing and distribution of Visitor Center products.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. While probationary the incumbent can be terminated with limited appeal rights.
• Position may require an uncommon tour of duty including weekend and holiday hours and a nonstandard workweek.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)People with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes:1) Using a variety of automated systems in the office environment to store, retrieve, and manipulate data with word processing, database management, spreadsheet, and graphics software packages; AND 2) Providing customer service by receiving calls and greeting visitors. Specialized Experience: One year of specialized experience which includes: 1) Composing correspondence in reply to informational requests on a wide variety of unrelated subjects based on familiarity with office policies and activities; 2) Using a variety of automated systems in the office environment to store, retrieve, and manipulate data with word processing, database management, spreadsheet, and graphics software packages; AND 3) Providing customer service by receiving calls and greeting visitors. You will be evaluated on the basis of your level of competency in the following areas: AccountabilityCustomer Service (Clerical/Technical)Technical Credibility Time in Grade Requirement GS-06: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05). Time in Grade Requirement GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FS-W6BMAA US ARMY IMCOM-USAG WEST POINT DO NOT MAIL West Point, NY 10996 US
• Name: Army Applicant Help Desk