Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: You will serve as an Information Management and Technical Consultant in Information Management for assigned garrison with responsibility for a variety of analytical and evaluation duties.

Duties

Knowledge Management (KM) transformation/change agent, conducting studies to identify Government and commercial KM best practices, and establish methodologies to incorporate best practices within the command. Develop and implement policy and program guidance governing the implementation and execution of Knowledge Management initiatives in concert with other DoD, and Army Knowledge management initiatives. Coordinate with Cyber Compliance stakeholders on Information Assurance and Risk Management Framework policies, procedures, and strategy requirements to manage Authority to Operate for assigned IT projects. Participate in pre-acquisition activities and Software Development Lifecycle (SDLC), contract administration activities, contractor/system compliance, and performance monitoring.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent to obtain and maintain a Secret Security Clearance.
• This position may require overtime.
• This position may require work other than normal duty hours, which may include, evening, weekends, and/or holidays.
• Call back and emergency duty are regular requirements of this position.
• This position is mission essential and will require the incumbent to remain on duty or report for duty during national emergencies, severe weather or other installation closings.
• This position requires the incumbent to complete Level III Information Assurance certification within 6 months of entering the position.
• This position requires the incumbent to submit a OGE 450 - Financial Disclosure Statement.
• This position requires the incumbent obtain and maintain a valid motor vehicle driver's license.
• The incumbent may be required to use a cellular telephone and maintain a working telephone at all times.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) Management of information technology (IT) services to include desktop phone/Cellular service, and administration of desktop computer services such as email, internet, and associated administrative programs. 2) Exercise staff direction, operational coordination and review over the development, modification, and application of base operating support (BOS) data management and application systems. 3) Perform financial management duties in support of BOS IT activities to include budgeting, programming, execution, and performance monitoring. 4) Develops IT management program plans, policies, and standards. 5) Evaluates methods and approaches for provisioning hardware and software assets to meet IT services requirements. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: AccountabilityInformation Technology Configuration ManagementInformation Technology Policy and PlanningManaging Human ResourcesNetwork Operation Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FT-W0WFAA US ARMY IMCOM-USAG REDSTONE DO NOT MAIL Redstone Arsenal, AL 35898 US
• Name: Army Applicant Help Desk