The position functions as a Supervisory Health Systems Specialist/Administrative Assistant to the Assistant Director in this complex, affiliated, tertiary care medical center and services as principle advisor to top level management in the areas of health systems management and operations. The position is responsible for analysis and reporting on a wide variety of operational issues and utilizes extensive, general knowledge of health care delivery systems to solve the unique problems arising.

Duties

Duties include: Serves as the conduit for information flow and management of assignments between offices. Monitors and manages incoming actions and requests from initial receipt to completion and closeout. Analyzes the subject matter of incoming information for appropriate distribution to offices internal or external to the office. Receives and monitors completed actions or responses for completeness and accuracy against known policies and procedures. Participates in special information flow studies, analyses, presentations and briefings, as assigned. Conducts analytical studies on particular operational processes, issue topics, or related special projects. Represents the managed functions either directly or in conjunction with the service at conferences, meetings, and briefings with staff, organizations, external review boards, and more. Develops position papers and decision documents representing the position of the organization on a variety of complex and sensitive issues such as the quality or timeliness. Works in coordination with other internal reviewing services regarding routine audits and internal/external reviews of a national concern. Tracks both routine and uncommon deadlines to ensure timeliness. Provides direct supervision to employees performing a variety of duties supporting the organization. Development of performance standards, writing position descriptions, evaluating work performance, and counseling of employees. Hears and resolves complaints from employees, customers, family members and other stakeholders. Track and trends data that is provided and/or entered into databases by the subordinates. Assigns work based on priorities. Plans work to be accomplished and sets short and long-term goals. Instructs employees on work and administrative matters. Initiates recruitment actions, interviews and selects new employees. Work Schedule: Monday through Friday; 8:00AM-4:30PM; subject to change based on the needs of the facility. Telework: Yes; Ad-hoc. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD073440 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/30/2024. Individual Occupational Requirement: Applicants who meet the Individual Occupational Requirements described below are fully qualified for the specified entry grade and must also meet the specialized experience and/or education requirements. To qualify you must possess one of the following: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR, Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR, Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to meeting the above Individual Occupational Requirement (IOR), applicants must also meet the experience relevant to this position. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzing, evaluating, advising on, and/or coordinating health care delivery systems and operations; Rendering advise on operational policies and assuring these policies are coordinated with, and in support of, field operations; Devising appropriate methods of securing required information and develops data from such sources as discussions with staff, outside contacts, records, and similar materials; Identifying actual or potential problem areas, trends, significant programs accomplishments, deficient situations, areas of personnel imbalance, or other similar factors in the programs; Evaluating the effect of alternative or corrective actions on the programs under consideration, on interrelated programs, and on the overall utilization of manpower, money, and material resources; Serving as primary liaison to multiple staff offices and serving as the conduit for information flow and management of assignments between offices; Developing Issue Briefs and decisional documents. You will be rated on the following Competencies for this position: Capacity ManagementCustomer ServiceHuman Capital ManagementHuman Resources ManagementLeadershipPerformance Measurement Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some travel is required. No other special physical demands are required of this work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Overton Brooks VA Medical Center 510 East Stoner Avenue Shreveport, LA 71101 US
• Name: Anastasia Dixon
• Phone: (254) 755-0470
• Email: [email protected]