The Military Services Coordinator (MSC) is in the Veterans Benefits Administration (VBA) Regional Office (RO), RO out-based office location, military installation. The MSC explains benefit programs and entitlement criteria, analyzes claims materials, identifies issues, gathers evidence, conducts interviews, adjudicates claims, and inputs data necessary to generate the award and notification letter to the Veteran describing the decision and reason for it.

Duties

Major duties and responsibilities include, but are not limited to: Serves as primary resource for service member(s) and their dependents to initiate a BDD or QS claim, throughout IDES process regarding VA benefits. Receives referral package(s) from the Physical Evaluation Board Liaison Officer (PEBLO) and reviews same to ensure compliance with acceptable referral criteria. Schedules and conducts appointments with service member(s) to provide service member and/or their dependent(s) overview of benefits, and provide resources for obtaining VA contact info. Advises service member(s) of purpose of BDD, QS and DES programs. Advises of stipulations and Rights with regard to identifying and claiming disabilities. Performs post interview follow up activities, to include VCAA notifications, development of additional evidence, examination requests and retrievals. Performs Exit Interviews as necessary after PEBLO presents proposed ratings. Conducts comprehensive discharge briefings to large groups of servicemen and women and their spouses at separation points, utilizing a wide range of briefing techniques and communication skills. Provides information to disabled veterans about the specifically designated employment assistance for service members being separated for medical reasons. Provides assistance with all types of VA claims to service members. Obtains retirement data and needed medical records. Counsels veterans, their dependents, and their beneficiaries regarding all benefits available through other agencies through personal interviews, telephone interviews and correspondence. Explains the full range of VA Benefits and all related programs. Explores all avenues of assistance and takes positive action to encourage individuals to fully utilize the available benefits and to participate in programs of education, training job placement, counseling, housing, etc. Analyzes claims and initiates action to obtain all required evidence to support claim. Explains the types of documents necessary to facilitate timely processing of claims and provides assistance in obtaining and competing such documents and forms as required by the type of claim being submitted or services being requested. Represents the VARO at functions in the area. Serves as a resource for the veteran community by participating in events and outreach programs. Work schedule: Monday through Friday 8:00am to 4:30pm Compressed/Flexible Schedule: Available Telework: Available Virtual: This not a virtual position. Position Description Title/PD#: Military Service Coordinator/ 39669A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/05/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. .You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Analyzing evidence (medical, benefit and/or legal documents); 2) Developing case file records and reports to support claim decisions; and 3) Interpreting and applying laws, regulations and official guidance sufficient to evaluate the adequacy of collected information to determine claimant eligibility for benefits and services. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond Ph.D. or equivalent doctoral degree . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: A high level of physical energy is required, as the incumbent will be expected to meet many people in many different locations in the course of a workday. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address Winston-Salem Regional Benefit Office Federal Building, 251N. Main St Winston-Salem, NC 27155 US
• Name: Asia Johnson
• Phone: 601-364-7271
• Email: [email protected]